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Citius Solutions Corporation

URGENT: Tier 2/3 Technical Support Representatives

Citius Solutions Corporation

Established in 2014 | 51-200 employees
8/F Skyrise 3 Bldg., Cebu I.T. Park, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : October 07, 2020
Job ID : 364953

Details

APPLY NOW and be a part of a growing team – Competitive Salary Package Awaits (Premium Account)
 
Citius Solutions Corporation is a well-established solutions company led by professionals with 60 years of BPO experience combined. With a vanguard of the best of the Filipino values, we provide services that are executed with integrity and importance.  And, through our far-reaching experience in the fields of customer service, project management, telemarketing, information technology, and administrative work – we can definitely employ customized solutions best fitted for your industry.
 
From management to operations, every person pivotal to the success of each process will be well-trained and be multifaceted thus ready to adapt to the ever-changing needs of your business. Our people are university-educated, with English fluency, and have the keenest interest to give professional service through disciplined methods.
 
JOIN ASAP & ENJOY COMPETITIVE COMPENSATION PACKAGE!
 
We are currently looking for dynamic individuals to fill-in the position of Tier 2/3 Technical Support Representatives with the following qualifications:
  • College graduate or at least 2 years of previous experience in Technical Support or related fields
  • Experience with VOIP and telephony systems
  • Tech Savvy - Able to do PC and technical troubleshooting
  • Ability to multitask and quickly learn client-specific technical applications
  • Excellent communication and listening skills
  • Advanced typing skills with at least 36WPM and 90% accuracy
  • Strong analytical ability
  • Has knowledge of customer service principles and practices
  • Experience with the following is a plus:
    • JIRA, Remote Desktop applications( eg., GoToAssist, Gotomeeting, Teamviewer)
    • Team handling or shows the potential to be able to handle a team
Responsibilities:
  • Troubleshoot applications by communicating with customers via phone and email
  • Research and identify solutions to technical problems and answer software related questions
  • Diagnose and troubleshoot technical issues, including account setup and configuration
  • Track computer system issues through to resolution, within agreed time limits
  • Properly escalate unresolved issues to appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged into the ticketing system
  • Prioritize and manage several open issues at one time
  • Proper call documentation
Urgent Hiring: Work From Home Arrangements during the quarantine period


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