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Manulife Business Processing Services

Hiring for Customer Service Representatives!!

Manulife Business Processing Services

With business certificates
Established in 1889 | 1001-5000 employees
Mactan Newtown, Lapu-Lapu City, Cebu
Posted on : September 14, 2020
Job ID : 364824

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Details

CUSTOMER SERVICE REPRESENTATIVES
 
Job Description:
  • Answer inbound calls from customers
  • Facilitate outbound phone calls for follow up and updating customers
  • Document all calls handled accurately
  • Guarantee departmental metrics are met by adhering to key standards in contact rates and handling procedures
  • Produce positive customer experience by effectively answering inquiries and handling problem solving scenarios
  • Redirect/Transfer calls to the correct department for better transition and service
  • Adhere to prescribed shift and schedule
  • Adhere to set service level targets or key performance indicators
  • Uphold Manulife Values in Action: Obsess with customers, Do the Right Thing, Own It, Think Big, Share Your Humanity, Get It Done Together
Minimum Skills Requirement to Hire:
  • EDUCATION: At least 2 years of college  with 1 year related work experience OR college graduate (no experience)
  • Excellent English skills must at least be intermediate level
  • Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).
  • Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.
  • Minimum keyboarding skills of at least 30 words per minute
  • Ability to multi-task and navigate multiple applications at the same time.
  • Amenability to work in MACTAN NEWTOWN , LLC
  • Amenability to work at night full-time, shifting schedules, Philippine holidays


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