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Customer Service Representative (Chat Support)


Established in 2005 | 51-200 employees
Skyrise 3, 5th Floor, IT Park, Cebu City, Cebu
Posted on : September 22, 2020
Job ID : 364807

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Are you a people person with some experience in sales? Can you keep many balls in the air at once, without losing sight of quality? Are you able to resolve sensitive situations to everyone’s satisfaction? Do you know the difference between good customer service and GREAT customer service?
In that case, we think you would make a great Customer Service Representative!
The Company
We’re a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Our service quality is very important to us – in fact, “Client First” is at the top of our values list. If you're good at closing deals and providing exceptional customer service, join our dedicated sales team! 
Join our team to help us maintain good relations with our clients, support our sales operation, and maintain our exceptional service quality.
The Job
Make a real impact to the most important area of sales, repeat business, by keeping our existing clients as happy and engaged as possible. 
You will be expected to: 
  • Communicate efficiently with clients: providing quotations, processing orders, and responding to messages 
  • Handle some sensitive issues, such as when a client needs a polite reminder to pay an overdue invoice 
  • Help our clients to use our online platform, and encourage them to try out its many useful functions
  • HMO (Medical insurance) 100% for Employee and 50% for first dependent; 
  • 15 days paid leave; 
  • Regular Team dinners & team building activities; 
  • Free drinks, free food for OT work of more than 3 hrs, birthday lunch; 
  • Free transpo for mid-shift work; 
  • Game room; 
  • Performance-based salary adjustments; 
  • Employee recognition awards; 
  • Social Awareness and Community 
  • Involvement Activities
The Candidate
It could be you, if you have: 
  • university degree graduate of Business or any related course 
  • Some work experience in a similar position (at least 1 year)
  • Open to fresh graduates who are highly trainable 
  • Minimum internet speed of 5Mbps at home
  • Good command of English 
It also helps if you have: 
  • A knack for organization and time management 
  • A positive attitude
NOTE: This job will require alternate schedule of Work from Home and Office Work. Apply only if you are amendable on both options.  

Applications for this job are now closed.
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