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Dreamscape Networks Inc.

Apply as System Support and get a chance to earn Competitive Salary+Allowances+ Bonuses!

Dreamscape Networks Inc.

With business certificates
Established in 2000 | 501-1000 employees
11th floor, Philam Life Center Cebu, Cebu Business Park, Cebu City, Cebu
Posted on : August 14, 2020
Job ID : 364184

Video Profile


Details

Our Vision:

Providing simple, innovative and affordable online solutions that change lives.
 
Our Mission:

To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service.

Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence. The Digital transformation is happening right now, so get on board!
 
SYSTEM SUPPORT (SYSTEM ADMINISTRATORS)
 
Job Description:
  • Provide technical support for Web/Email/VPS/Dedicated hosting services. Follow SOP and SLA while assisting customers on their tickets/issues.
  • Assist customers on their Level 1 & Level 2 support request through Helpdesk system.
  • Follow QA standards on ticket replies. 
  • Assist Application Support Team on handling PRTG alerts as per their request.
  • Handle server reboot request as per SOP. 
  • Perform other tasks assigned by Team Leads/HOD.
Job Qualifications:
  • At least two (2) years of customer service experience in troubleshooting end user technology, both hardware and application
  • Strong skills in both Linux and Windows platform
  • Experience in web/application/domain hosting or cloud services environment
  • Understanding of networking protocols
  • Well-developed oral and written skills
  • Well-developed analytical and problem solving skills


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