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Associate Manager - Key Account Management


With business certificates
| 201-500 employees
Carmona, Cavite
Posted on : July 22, 2020
Job ID : 363364


We are looking for an Associate Manager - Key Account Management with strong knowledge of end-to-end Courier, Express and parcels (CEP) operations experience. Has an extensive experience extensive customer interface experience, strong history of building consensus among diverse teams. This role is based in Carmona hub.
  • Identifies and develops sustainable customer relationships
  • Responds and resolves existing customer inquiries/ complaints
  • Oversees that the operations can meet contractual KPI’s
  • Oversees the operational compliance of the team based on the standard operating procedures (SOPs)
  • Sends the required reports in a timely manner
  • Attends required client meetings
  • Improves the procedures and service quality of service
Operation Organization
  • Provide leadership in the areas of assets and resource utilization, site organisation and activities
  • Identify the service requirement of subcontractor and transportation services, and ensure acquire reliable service at competitive rates
  • Responsible for Operational KPIs
  • Plan, organize and direct an efficient and effective function
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of site objectives and targets
  • Evaluates the performance of subordinates
  • Implements cost saving measures and operational efficiency processes
  • Any other operational activities as deemed required by the management
  • Bachelor’s degree
  • At least 5 years of relevant courier, express and parcels distribution experience as senior supervisor
  • Strong knowledge of end-to-end Courier, Express and parcels (CEP) operations experience
  • Good spoken and written English skills
  • Ability to work in a fast-paced team-based environment
  • Experience managing a big team
  • Patients and passion to achieve, and culturally sensitive
  • Extensive customer interface experience, strong history of building consensus among diverse teams
  • Negotiation skills with customers and suppliers
  • Excellent presentation skills
  • People development skills to motivate and empower all people to achieve their maximum potential
  • Leadership skills to attain individual and group goals
  • Familiarity on fast moving e-commerce business
Please note that only shortlisted candidates will be notified for next steps. Rest assured that your application is kept in our active pool for reference.

Entrego is not partnering with new recruitment vendors at the moment. Vendors who provide unsolicited resumes shall waive rights to claim for placement fees in the event that candidate is eventually engaged.
For more information about our company, visit our website:

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