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Berovan Marketing Inc.

Technical Support Manager

Berovan Marketing Inc.

With business certificates
Established in 1972 | 201-500 employees
North Road Highway Tabok, Mandaue City, Cebu
Total vacancies for this job title : 1
Posted on : July 23, 2020
Job ID : 363261


Berovan Marketing the country's most reliable distributor of top-of-the-line medical equipment and supply nationwide for over 48 years in the market. At Berovan, we are always seeking to push boundaries and continue to distribute high-quality medical devices.
If you want to engage with innovative and sales-minded people, JOIN US and be a:
Responsible for providing technical support on products or equipment that are critical in achieving the desired customer service and satisfaction relative to sales and marketing department.
  • Bachelors degree of Electrical and Computer Engineering (preferably licensed)
  • At least 3 years of solid working experience in technical support management and biotechnical engineering
  • Ability to resolve customer complaints and concerns.
  • Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments.
  • Thorough knowledge of current changes and/or developments applicable to assigned responsibility. 
  • Ability to develop and maintain recordkeeping systems and procedures
Job Description
  • Meets and/or coordinates with Business Managers concerning the necessary technical support to be provided in the sale and maintenance of equipment.
  • Conducts product demonstrations pertaining to technical details of the medical equipment being negotiated in every sales transaction.
  • Develops detailed work plan and implementation schedules for all technical support concerns.
  • Manages technical installation, repair, and maintenance projects to specified customers, in adherence to the company’s post-sales commitment; User support and resolution of technical problems shall also be observed and provided.
  • Provides management with accurate and timely updates of priority issues.
  • Maintains a thorough and on-going knowledge of products and technology.
  • Develops or assists with the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit.
  • Leads support staff in accordance with the overall objectives of the
  • Business Operations by motivating them to achieve peak productivity and performance.
  • Evaluates the performance of staff and makes recommendations for personnel actions.
  • Performs miscellaneous job-related duties as assigned
WORK LOCATION: National Highway Road, Tabok, Mandaue City
WORK SCHEDULE: Mondays-Fridays

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