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The Virtual Hub Philippines

Team Leader - Fixed Schedules, Night Shift - Starts at 28k

PHP 28,000 - 30,000 per month

The Virtual Hub Philippines

Established in 2017 | 51-200 employees
8th Floor, I1 Building, Jose Maria del Mar Street, Cebu IT Park, Cebu City, Cebu
Posted on : August 03, 2020
Job ID : 362986

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Details

Our Team Leaders (also known as Success Coaches of The Virtual Hub) manage diverse teams of Virtual Assistants who work with different clients on different accounts IN A NON-CALL CENTER ENVIRONMENT. Each VA's needs are different from the other, so we are looking for a Leader who is able to adapt to a very dynamic working environment and is willing to work on ensuring each VA on their team is successful and supported.
 
WE ARE LOOKING FOR NIGHT SHIFT TEAM LEADERS!
 
WHAT WE OFFER:
  • COMPETITIVE SALARY PACKAGE based on previous experience ranging from Php28,000 to Php30,000
    • We offer government- and company-mandated benefits
  • FIXED WEEKENDS OFF
  • FIVE MAJOR HOLIDAYS OFF: Christmas, Boxing Day (December 26), New Year’s Day, Maundy Thursday, and Good Friday
  • HMO upon signing the probationary contract
  • Performance incentives or bonuses
  • A great collaborative and supportive company culture
  • Annual Performance Salary Review based on KPIs
  • Accessible Work Location - train in our Ayala office and work in Cebu IT Park
  • Work-life balance
  • A stable, long-term job - enjoy regular employment with us!
  • A fun, relaxed and friendly working environment
  • A great collaborative and supportive company culture
  • An internal Helpdesk to provide support and assistance on your tasks
  • Dynamic work environment
WHAT OUR SUCCESS COACHES DO:
  • Manage and lead a team of Virtual Assistants, each of whom handles one or two unique customer accounts
  • Work closely and collaborate with local and foreign members of the management/operations team
  • Communicate concerns of team members to the management
  • Advocate for team members and foster a collaborative, safe, and non-toxic working environment 
  • Implement The Virtual Hub's policies
  • Provide encouragement and motivation to team members, including communicating team goals and identifying areas for new training or skill checks
  • Monitor each team member's performance and develop and implement strategies to address or avoid individual performance issues
  • Develop strategies to promote team member adherence to company regulations and performance goals
  • Conduct team meetings to update members on best practices and continuing expectations
  • Generate and share comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
WE ARE LOOKING FOR TEAM PLAYERS WITH:
  • Initiative and charisma
  • Solid leadership and coaching skills
  • At least 3 years' worth of experience in managing a group or teams of people
  • In-depth knowledge of performance metrics
  • Technical know-how and a willingness to adapt to different kinds of situations and people
  • Excellent communication skills in the English language
  • Organizational and time-management skills
  • Ability to make quick and smart decisions under pressure


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