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Manulife Business Processing Services

Enroll Dependents for Health Benefits: Apply for our Customer Service Team!

Manulife Business Processing Services

With business certificates
Mactan Newtown, Lapu-Lapu City, Cebu
Posted on : July 10, 2020
Job ID : 362959

Video Profile


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Basic Qualifications:
- Excellent English communication skills (spoken and written)
- Customer Service skills
- Computer Navigation Skills
- Amenability to work in Mactan Newtown
- Amenability to work at night, on shifting schedules and holidays
- A graduate of 4/5 year course with or without experience
- Accepting undergraduate who completed at least 2 years in college with at least 1 year of experience as Customer Service
Key Accountabilities:
- Provide high quality service to our internal and external clients through accurate and timely fulfillment of requests
- Seek out and solution opportunities to create more efficiency and improved processes
- Identify trends in client issues, recognizing need to engage appropriate internal partners, and consider ways to address those issues
- With a select block of unique clients requiring specialized handling, provide high quality service by responding effectively to customers’ questions, issues and problems. Customers may include internal partners, plan sponsors and plan members and members of our distribution team such as Client Relationship Managers
- Accountable for initial investigation of issues and co-ordination of efforts through to final resolution
- Coordinate with cross functional areas, to deliver solutions – providing a single point of contact for service that is efficient, seamless, timely, and accurate
- Support external clients and internal clients by lending their knowledge and expertise - may be called upon to attend face to face meetings with Plan Sponsors
- Meet and exceed established service levels
- Make clients feel they are our number one priority with every single interaction
- Acts as a role model to support key Manulife behaviors – we work as one, we question and innovate, and we own our future
- Takes proactive approach to act on ideas and opportunities before being asked
- Commits to a course of action in the face of risks and uncertainty and takes personal responsibility for making decisions or engaging resources   
Join our growing family! Don't miss this opportunity to be part of the best financial organization in the country!
What we offer:
• Fixed Weekends Off
• Attractive Benefits and Incentives
• An organization that supports career growth and development
• Promotes work & life balance!
If you are ready to unleash your potential, it’s time to start your career with Manulife!

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