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VA Platinum Pty Ltd

Team Leaders (Virtual Assistance Industry)

VA Platinum Pty Ltd

With business certificates
Established in 2018 | 51-200 employees
IT Park Cebu City, Cebu City, Cebu
Total vacancies for this job title : 4
Posted on : August 05, 2020
Job ID : 362958


About VA Platinum:
We are not your average Virtual Assistant provider in the Philippines. Everything we do focuses on being extraordinary. From our superstar staff to our business coaching services, our culture and impressive systems.

About the Role:
The Team Leader manages and leads a team of employees. He/She communicates company goals, safety practices, and deadlines to the team. Motivates team members and assesses performance. Provides help to management, including engagement and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members.
  • Supports the operations manager and performs management duties when the operations manager is absent or out of office.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
  • Conducts Catch-Up Sessions with staff.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
  • Develops strategies to promote team member adherence to company regulations and performance goals.
  • Conducts team meetings to update members on best practices and continuing expectations.
  • Generates and shares comprehensive and detailed reports about team performance, company-related objectives, and deadlines.
  • Creating a pleasant working environment that inspires the team.
  • Liaise with clients if they have any questions or concerns pertaining to their staff or company objectives.
  • Serving NTEs, sanctions, and coaching logs.
  • Checks attendance, and reports the tardiness and absences to the VAP HR Call-Ins Group chat for tracking and monitoring.
Daily Responsibilities:
Daily email update with short bullet points or complete entries of:
  • What was completed each day – such as responded to 5 client queries, submitted 2 applications, prepared the paperwork for 2 clients.
  • Any issues/difficulties that need help with (such as if don’t know how to do something or encountered difficulties)
  • Suggestions on business improvements (such as how to do something faster or better or a solution to a compliance risk)
  • Produce Monthly Reports
  • Stable Internet Connection (at least 5 Mbps)
  • Laptop or Computer with Webcam
  • Cebu residents only
For more information about our company, visit our website:

How to Apply

Apply from the comforts of your own home with these 5 easy steps!
1. Download ahead Skype, Loom, and Zoom - free apps, as communication will be through video calls.
2. Send CV to [email protected] for screening and wait for a recruitment specialist to email, call, or text you.
3. A quick phone interview will be conducted once the CV passes screening.
4. Prepare to take the Pre-employment assessments after passing the phone interview.
5. If you ace the Pre-employment assessments, prepare for more interviews via Skype/Zoom with Recruitment, CEO and Client, and get hired!
VA Platinum Pty Ltd.
Level 11, Ebloc 5, Central Bloc, IT Park
Lahug Cebu City, Cebu
Tel #:+63 923 265 9970 / +63 977 692 0092


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