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Accenture

Mandarin Speaking Analysts

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : July 09, 2020
Job ID : 362924

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Details

Company Description
 
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
MANDARIN SPEAKING ANALYSTS
 
Responsibilities:
  • Receive inbound issues or requests from client business users, end users and third-party organization
  • Accept and process inbound incidents or requests via phone, email, portal or chat
  • Document monitor and process through completion all incidents or requests through defined ticketing system
  • Follow defined troubleshooting procedures documented in Knowledge Management tool
  • Process service requests such as but not limited to password reset, ID and access management, etc.
  • Perform follow-up until incidents or requests are resolved by performing outbound calls, chats or emails
  • Categorize, coordinate and escalate incidents or requests to SMEs, leads and different support groups as needed
  • Complete and pass all required trainings and assessment
  • Pass all set metrics and KPI's (key performance indicators)
  • Understand and apply customer service level agreement
  • Develop and maintain expertise for tools used
  • Identify and implement quality improvement methods
  • Seek opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback
  • Perform ad hoc tasks related to Incident Management, Change Management and Service Request as instructed by leads
Qualifications:
  • Fluent in Mandarin
  • Willing and able to work effectively in a diverse and multi-cultural environment
  • Willing and able to work on a shifting schedule
  • Excellent communications skills both written and verbal
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply!


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