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Accenture

French Bilingual Analysts

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
16/F Ebloc2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : July 09, 2020
Job ID : 362919

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Details

Company Description
 
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
 
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
 
FRENCH BILINGUAL ANALYSTS
 
Responsibilities:
  • Interacts with customer and ensures adherence to qualify and customer service policies and procedures
  • Technical hardware/software support including router, mobile/tablet, app etc.
  • Provides constructive feedback to customer preferences to drive a positive customer experience
  • Ensures absolute consistency of measurement across the business and strive for objectivity and efficiency
  • Works against established SLAs and metrics and evaluated by the degree pf their achievement
  • Gains and ensures excellent knowledge of product, system and processes
  • Proactively work with process mentors from both internal and external departments to improve overall performance
  • Updated with the latest technology
  • Ability to troubleshoot with non-technical users
Qualifications:
  • Graduate of any Bachelor’s Degree
  • Undergraduates with relevant work experience are welcome to apply
  • Excellent English communication skills
  • Excellent French communication skills
  • Preferably with call center experience
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
Nice to have:
  • Test d’Evaluation de Français (TEF) certified
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply!


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