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VA Platinum Pty Ltd

Customer Service Retail Specialist - Virtual Assistant

VA Platinum Pty Ltd

With business certificates
Established in 2018 | 51-200 employees
IT Park, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : August 05, 2020
Job ID : 362854

Details

CUSTOMER SERVICE RETAIL SPECIALIST - VIRTUAL ASSISTANT
 
**THIS IS ONLY FOR CEBU-BASED APPLICANTS.
**MINIMUM OF 2 YEARS CUSTOMER SERVICE EXPERIENCE IS REQUIRED.
 
About the Role:
 
You will mediate issues and escalations between customers and sellers via our ticketing system (Zendesk), answer phone calls, perform quality assurance reviews, and much more. This can be a significant amount of work, so make sure you are up for a high-volume daily workload. We will support you along the way!
 
Qualifications:
  • Must possess excellent and great written communication skills (the job will be predominantly through email communication)
  • Minimum of 2 years experience in Customer Service preferably in the Retail industry
  • Must have stable internet connection at home (temporary WFH set-up until lockdown is lifted)
Key Responsibilities:
  • Responding to customer emails and disputes via ticketing software (Zendesk) as thoroughly and efficiently as possible.
  • Communicating with customers and sellers via inbound and outbound phone calls.
  • Ensuring sellers are dispatching orders without delay.
  • Troubleshooting and reporting new or possible technical issues.
  • Liaising with internal departments including account managers and our tech team.
  • Processing refunds and credit notes.
  • Completing quality assurance checks on seller customer service.


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