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Conduent

Senior Workforce Manager - Up to 200k Salary Package

Conduent

With business certificates
Established in 2005 | 5001-10,000 employees
Pasay, Metro Manila
Total vacancies for this job title : 1
Posted on : July 07, 2020
Job ID : 362830

Details

Responsibilities:
  • Manages a collection of WFM Business Partners or teams to ensure consistency & quality of output from disciplines across multiple regions or on a global scale.
  • Coordinates with operational & WFM leadership to confirm the effectiveness of WFM support & identify areas of opportunities.
  • Drives knowledge sharing across geographic regions to promote consistency in process execution & support delivery.
  • Develops organizational strategies around default system configurations, training, and other critical WFM disciplines to provide clear delineation of responsibility.
  • Ensures innovation & improvement activities are applied across WFM disciplines to establish delivery consistency
  • Drives multi-region or global WFM employee development in order to elevate the support capability.
  • Diffuses operational and internal WFM escalations to mitigate negative impacts originated by solution designs and/or implementation discrepancies
Minimum Requirements:
  • 5 years of minimum experience in leadership experience in WFM management
  • Excellent knowledge of providing information technology solutions and business process outsourcing to different clients
  • Typically, a graduate, although may have progressed into the role via equivalent business experience that provides knowledge and exposure to fundamental, theories, principles, and concepts
  • Familiarity with company policies and legal guidelines of the field
  • Excellent Project Management, Client Facing and Conflict Management skills
  • Excellent internet, MS application, and web-based application skills.
  • Excellent verbal and written communication skills
  • Excellent organizational and leadership skills
  • Excellent analytical and decision-making skills
  • Excellent customer service focus
  • Ability to multi-task in a fast-paced environment


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