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Firstsource Solutions Limited

Manager - Operations

Firstsource Solutions Limited

With business certificates
Established in 2001 | 10,000+ employees
5th Floor, Firstsource Building, Plaza D, Northgate Cyberzone, Filinvest Alabang, Muntinlupa, Metro Manila
Total vacancies for this job title : 1
Posted on : August 05, 2020
Job ID : 362784

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Client Profile:
Firstsource has over 100 customers across the globe, including Fortune 500 and FTSE 100 companies. Our endeavour is to create and extend superior business value for our customers by identifying, simplifying and operating the right business processes.
 – US Mortgage
Purpose of the role:
Reporting to the Director - Operations, the Manager - Operations is responsible for ensuring smooth workflow on the floor and the overall production targets, productivity, performance and quality. The role entails building a strong and effective operations team

Roles & Responsibilities:
  • Assists and supports the Director - Operations in planning, organizing, executing and achievement of production goals and targets
  • Maintain positive working relationships with existing clients with a constant focus on premier customer service in a growth-oriented environment
  • Implement productivity improvement through Six Sigma Techniques
  • Responsible for optimal/ cost effective scheduling and smooth running of the production shifts
  • Maintain staffing and scheduling of department personnel to provide quick response to customer queries
  • Interacts with the client on a daily basis in order to resolve any issues, answer questions and provide the production information as required
  • Schedules periodic meetings with the team and QA team to review performance, audit reports and discuss any corrective measures needed/ initiated because of any deviations
  • Actively involve self towards building a culture conducive for employee productivity and device strategies to minimize attrition & absenteeism
  • Interacts with other departments like HR and administration to resolve issues and inquiries pertaining to policies, statutory compliances and administrative requirements.
  • Responsible for administering any discipline that may be needed ensuring that appropriate procedures are followed
  • Prepares monthly billings/invoices to be sent to the client
  • Attends meetings and workshops, and participates on committees, as assigned
  • Performs miscellaneous job-related duties as assigned
  • Candidate must possess at least a Bachelor's/College Degree, Post Graduate Diploma / Master's Degree, any field.
  • Manager / 2 Yrs & Up Experienced Employee preferably in mortgage industry
  • Full-Time position available.
  • Competitive salary package
  • Rice Allowance
  • FREE Medical insurance (HMO) for self and dependents
  • Life Insurance
  • Leaves convertible to cash(*)
  • Rewards and Recognitions
  • Yearly Appraisal bonus
  • Employee-friendly culture
  • Excellent Employee Referral Program
  • Career development and growth opportunities(*)
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