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1&1 IONOS (Phils.) Inc.

Team Supervisor

1&1 IONOS (Phils.) Inc.

With business certificates
Established in 2003 | 201-500 employees
Cebu IT Park, Cebu City, Cebu
Total vacancies for this job title : 4
Posted on : July 14, 2020
Job ID : 362754


Why join us? We offer unique and above average compensation package such as:
- Fully subsidized health and medical insurance upon hire with unlimited dependents
- 18% night differential pay and other above standard statutory monetary benefits
- Cash assistance for employees availing paternity leave
- 4.5 months maternity leave with pay
- 12 days unused leaves convertible to cash
  • To oversee the overall performance of a team of consultants through coaching and performance feedback.
  • To ensure the successful resolution of disputes and queries, and lead to a high level of customer satisfaction.
  • Perform root cause analysis to better understand gaps or opportunities and provide actionable recommendations.
  • Review status of actual performance vs targets.
  • Minimum 2 years of proven work experience as BPO Team Leader of Supervisor.
  • Excellent communication skills both written and verbal.
  • Must be customer-centric, organized and results oriented.
  • Proficient with Microsoft Office applications.
  • Education or training in IT, Computer Science or any equivalent experience is an advantage.
IONOS is the web hosting and cloud partner for small and medium-sized businesses. We are experts in IaaS and offer a portfolio of solutions for the digital space. As the largest hosting company in Europe, we manage more than 8 million customer contracts and host over 12 million domains in our own regional data centers in the US and Europe.
We help entrepreneurs taking their first steps online, business owners scaling up, large companies and the partners who help them succeed. Whether building an online presence by securing a domain, building a website, moving back-office processes to the cloud, or orchestrating a container cluster, our comprehensive product range offers a best-in-class app, server or service.
For more information about our company, visit our website: |

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