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Dynamics365 Consultant


With business certificates
Established in 2015 | 51-200 employees
Ortigas, Pasig, Metro Manila
Posted on : June 26, 2020
Job ID : 362499


We have an exciting opportunity for an experienced Dynamics365 Consultant working the day shift. We are offering work-from-home (WFH) arrangements at the moment but will transition the role back to our office in Ortigas once the situation has stabilized. You must be WFH-capable with strong internet connection and equipment.
When you join Yempo, you’ll receive the following benefits:
  • Highly competitive salary – paid weekly!
  • HMO enrollment on commencement
  • One HMO dependent added for each year of service
  • 20 vacation days and 7 sick days per year
  • Annual performance bonus and incentives
  • Annual salary reviews and increases
  • Free cooked rice, snacks, and hot drinks
  • Company polo shirts
  • Bright and cheerful open-plan work environment
  • Working with prestigious clients, and highly professional and friendly co-workers
Our Client
In this position, you will be assigned to our client located in Melbourne Australia. A Microsoft Gold Certified Partner, they specialize in planning, deploying, and managing Office365, Dynamics365 and Azure applications to help organizations transform themselves from the inside out.
They are a team of passionate professionals with a collaborative working style that emphasizes trust, honesty, and empowerment. Using the latest and greatest development of frameworks and technologies with some of the industry’s leading consultants, you will have the opportunity to design and deliver transformative solutions across Office365 (Teams), Dynamic365, Azure, and other modern application stacks.
Your Responsibilities
  • You will be responsible for bringing together the capabilities of the Microsoft Modern Workplace team to deliver a range of solutions.
  • You will be hands-on in the delivery of the client projects, making decisions to advance projects and provide solutions for the client’s consideration.
  • You will work directly with customers and the team to deliver a range of digital products/services utilizing Dynamics365, Office365 (SharePoint, Teams, Delve), and bespoke applications.
Building Relationships
  • Develop solid and effective client relationships by ensuring direct accountability for defined assignments or projects
  • Earn trust and respect of clients and team members at all levels of the organization including key stakeholders to ensure ongoing engagement
  • Ensure that first-class client service is achieved and maintained internally and externally, in accordance with established targets and objectives
  • Go ‘beyond the call of duty’ with client service by proactively organizing client activities in accordance with determined client contractual needs and ad hoc requirements
  • Coordinate work assignments with the Principal Consultant by assisting with developing project plans, task schedules, scheduling and preparing for workshops and interviews, gathering documentation and liaising with client staff
  • Achieve business service delivery expectations on or ahead of agreed client schedule, demonstrating tangible results
Client Engagement
  • Establish and maintain strong professional relationships with key clients
  • Understand client positioning and strategy using a solid brand, category, and competitive knowledge
  • Perform daily consulting tasks that will assist FiveP in delivering long-term successful project engagements
  • Perform engagement procedures designed to identify and define issues, review and analyze requirements, and document business processes. Prepare working papers to support the results of procedures.
  • Generate and deliver reports, requirements documentation, and presentations
Servicing Support Requests
  • Categorize, prioritize and assign service desk tickets using defined processes within defined SLAs
  • Document all client interactions in the service desk
  • Provide first- and second-level support to resolve service desk requests
  • Diagnose and escalate third-level support requests to Senior Developers and Solution Architects
  • Ensure that the service desk accurately reflects the known state of all service requests
  • Proactively manage service requests through their entire lifecycle from the first point of contact through to resolution,
  • Document supported systems for each client, ensuring that confidential information and credentials are kept secure.
Additional Duties
  • Support sales activities including assisting with scoping and estimates for service requests, identifying new opportunities in projects under management and within the service desk
  • Carry out additional activities as directed from time to time by the manager of this position
  • Increase job knowledge by participating in company-wide learning initiatives and company meetings
Your Background
To qualify for this role, you must have:
  • Extensive experience in the development and implementation of digital products/services that have employed Dynamics 365 (Dynamics CRM, Business Central, Power Apps and Power Automate) to deliver a range of digital solutions.
  • Effective and quick understanding of the business context
  • Strong capabilities in gathering, documenting and analyzing requirements
  • The ability to understand a problem, research and analyze options, and articulate solutions effectively
  • Exemplary written and oral communication skills
  • The drive to be customer-focused and results-oriented
Highly Regarded
  • Experience in delivering change management initiatives
  • Experience in delivering Dynamics365 solutions
  • Experience in working with modern web development

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