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Smartsourcing

We’re looking for a Virtual Receptionist | Dayshift + Fixed weekends off

Smartsourcing

With business certificates
Established in 2016 | 51-200 employees
8F Crown 7 IT Building, Juan Luna Ave Kasambagan (In between The Gallery and The Greenery), Cebu City, Cebu
Total vacancies for this job title : 3
Posted on : August 10, 2020
Job ID : 362440

Details

What’s in it for you?
  • Above-industry salary package
  • Day-shift work schedule
  • Fixed weekends off
  • Perfect attendance bonus
  • Performance bonus
  • HMO coverage for you and a dependent after one (1) month
  • Monthly knock-off party and other events
  • Awesome working environment
VIRTUAL RECEPTIONIST
 
What should you bring to the table?
  • At least 2 years customer service OR virtual assistance experience
  • Proven strong admin skills is a huge plus
  • Well-oriented with any of the following: Microsoft Office applications, any CRM, database management and other web and desktop applications
  • Basic phone customer service training is an added advantage
  • Proven high level communication skills – written & verbal
  • Able to multitask effectively with a very keen eye for detail
What you’ll be doing
  • Greet callers with a friendly and professional tone, and ask how they can be assisted
  • Ensure accuracy in all communication forms
  • Take telephone calls and relay messages or transfer calls
  • Screen calls to ensure that only authentic calls pass through to the client
  • Retrieve voice mail and email messages and ensure that they are forwarded to the right person or handled
  • Provide callers with information on office services and directions to the clients office
  • Assist in addressing basic customer concerns
  • If needed, provide additional support to the virtual team


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