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Smartsourcing

We’re looking for an Email Correspondent with Tech Support Experience to start ASAP

PHP 30,000 per month

Smartsourcing

With business certificates
Established in 2016 | 201-500 employees
8F Crown 7 IT Building, Juan Luna Ave (In between The Gallery and The Greenery), Cebu City, Cebu
Total vacancies for this job title : 5
Posted on : December 17, 2020
Job ID : 362402

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Details

Fancy Tech Support, but hate taking phone calls? Be an email correspondent for a rapidly growing company!
 
Our client, a global software company is taking the world by storm and we're in need of Technical Support Agent (TSRs) as they conquer the digital space.
 
What’s in it for you?
  • Base pay of Php 30,000/mo
  • Certification Bonus of Php 30,000.00
  • HMO coverage after one (1) month
  • Subsidized gym membership at Holiday Gym
  • Internal and external training and seminars
  • Monthly knock-off party
  • Free lunch every day
To have a shot at this, you will need to meet the below role requirements:
  • Above excellent written and verbal communication skills, with an ability to communicate at all levels. We’re focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.
  • Ability to resolve issues and communicate resolutions through email. We’re looking for someone who probes the right questions and provides the right answers.
  • 2-3 years of work experience in Tech Support
  • Show initiative and work autonomously
  • High level of organisational skills with the ability to manage priorities
  • Independent and able to navigate through internal processes with meticulous attention to detail
What you’ll be doing
  • Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.
  • Support in the development of programs to educate customers on the correct use of the platform.
  • Understand and address the customers' concerns by recommending services or accurate procedures.
  • Troubleshoot blockers and challenges in completing routine and adhoc tasks.
  • Evaluate the systems' problems to recommend enhancements.
  • Complete routine and adhoc tasks defined by the client accurately and within the defined SLA’s.


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