Back to Search Results

We're looking for an Email Correspondent with Tech Support Experience to start ASAP

₱30,000 per month

2 to 4 Years

Smartsourcing

With business certificates

Established in 2016
201-500 Employees

8F Crown 7 IT Building, Juan Luna Ave (In between The Gallery and The Greenery), Kasambagan, Cebu City, Cebu

Total vacancies for this job title : 5

Posted On: April 18, 2021

Job ID: 362402

Video Profile


Details


Fancy Tech Support, but hate taking phone calls? Be an email correspondent for a rapidly growing company!

 

Our client, a global software company is taking the world by storm and we're in need of Technical Support Agent (TSRs) as they conquer the digital space.

To have a shot at this, you will need to meet the below role requirements:

  • Above excellent written and verbal communication skills, with an ability to communicate at all levels. We're focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.

  • Ability to resolve issues and communicate resolutions through email. We're looking for someone who probes the right questions and provides the right answers.

  • 2-3 years of work experience in Tech Support

  • Show initiative and work autonomously

  • High level of organisational skills with the ability to manage priorities

  • Independent and able to navigate through internal processes with meticulous attention to detail

What you'll be doing

  • Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.

  • Support in the development of programs to educate customers on the correct use of the platform.

  • Understand and address the customers' concerns by recommending services or accurate procedures.

  • Troubleshoot blockers and challenges in completing routine and adhoc tasks.

  • Evaluate the systems' problems to recommend enhancements.

  • Complete routine and adhoc tasks defined by the client accurately and within the defined SLA's.