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We're looking for an Email Correspondent with Tech Support Experience to start ASAP
₱30,000 per month
2 to 4 Years
With business certificates
8F Crown 7 IT Building, Juan Luna Ave (In between The Gallery and The Greenery), Kasambagan, Cebu City, Cebu
Total vacancies for this job title : 5
Posted On: April 18, 2021
Job ID: 362402
Fancy Tech Support, but hate taking phone calls? Be an email correspondent for a rapidly growing company!
Our client, a global software company is taking the world by storm and we're in need of Technical Support Agent (TSRs) as they conquer the digital space.
To have a shot at this, you will need to meet the below role requirements:
Above excellent written and verbal communication skills, with an ability to communicate at all levels. We're focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.
Ability to resolve issues and communicate resolutions through email. We're looking for someone who probes the right questions and provides the right answers.
2-3 years of work experience in Tech Support
Show initiative and work autonomously
High level of organisational skills with the ability to manage priorities
Independent and able to navigate through internal processes with meticulous attention to detail
What you'll be doing
Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.
Support in the development of programs to educate customers on the correct use of the platform.
Understand and address the customers' concerns by recommending services or accurate procedures.
Troubleshoot blockers and challenges in completing routine and adhoc tasks.
Evaluate the systems' problems to recommend enhancements.
Complete routine and adhoc tasks defined by the client accurately and within the defined SLA's.