We're looking for an Email Correspondent with Tech Support Experience to start ASAP

Fancy Tech Support, but hate taking phone calls? Be an email correspondent for a rapidly growing company!

Our client, a global software company is taking the world by storm and we're in need of Technical Support Agent (TSRs) as they conquer the digital space.

To have a shot at this, you will need to meet the below role requirements:

• Above excellent written and verbal communication skills, with an ability to communicate at all levels. We're focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.

• Ability to resolve issues and communicate resolutions through email. We're looking for someone who probes the right questions and provides the right answers.

• 2-3 years of work experience in Tech Support

• Show initiative and work autonomously

• High level of organisational skills with the ability to manage priorities

• Independent and able to navigate through internal processes with meticulous attention to detail

What you'll be doing

• Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.

• Support in the development of programs to educate customers on the correct use of the platform.

• Understand and address the customers' concerns by recommending services or accurate procedures.

• Troubleshoot blockers and challenges in completing routine and adhoc tasks.

• Evaluate the systems' problems to recommend enhancements.

• Complete routine and adhoc tasks defined by the client accurately and within the defined SLA's.