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Accenture

Billing Customer Service Senior Analysts

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
Cebu City, Cebu
Total vacancies for this job title : Over 10
Posted on : July 24, 2020
Job ID : 362385

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Details

Billing Customer Service Senior Analysts
 
Qualifications:
  • Bachelor’s degree graduate of any course
  • At least 5 years customer service experience in an Accounting or F&A account
  • Must have good English communication skills
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
Responsibilities:
  • Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
  • Resolve problems and issues in a professional manner and engage with customers to identify additional needs
  • Ensure that customers are fully satisfied with the service provided and are offered value for money to build client’s reputation as a first-choice provider of media services
  • Achieve challenging individual, team and contact center targets
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
 
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
 
Who we are?
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
 
For more information about our company, visit our website: https://www.accenture.com/ph-en


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