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Customer Service Representative (Japanese Speaking)

DNAMicro Software Inc.

With business certificates
Established in 2016 | 51-200 employees
St. Moritz Road, Gorordo Avenue, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : June 15, 2020
Job ID : 362016

Details

DNAMICRO SOFTWARE INC. 
 
Is currently looking for:
 
CUSTOMER SERVICE REPRESENTATIVE (JAPANESE SPEAKING)
 
DUTIES AND RESPONSIBILITIES:
  • Provide efficient and effective support on customers and making sure their needs are being attended.
  • Manage high volume of phone calls and provide response to all, maintaining high quality standards of service and performance.
  • Able to pitch and up-sell products when necessary.
  • Inform customer of deals and promotions.
  • Assist customers with knowledge on products and services.
  • Ensure optimal levels of client satisfaction at all times.
SKILLS & COMPETENCIES REQUIRED:
  • Able to understand company pricing models, opportunity creation and follow up.
  • Knowledge of principles and processes for providing good customer service.  This includes customer needs assessment and meeting quality standards for service.
  • Demonstrates the ability to carry on a business conversation with business owners and decision makers.
  • Able to maintain accurate records of all sales and activities including sales calls, presentations, closed sales, and follow-up activities.
BASIC QUALIFICATIONS:
  • Can converse well in English both Verbal and Written.
  • Can speak Japanese language fluently.
  • Has strong work ethics, highly organized, hardworking and good in interpersonal relations.
  • Works with teams and diverse range of people.
  • Willing to work on holidays, weekends and graveyard shift
 
*Competitive pay awaits for the successful candidate.


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