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ConEquip Philippines Inc.

Service Advisor

ConEquip Philippines Inc.

71 Juan Luna Ave., Kasambangan, Cebu City, Cebu
Posted on : July 03, 2020
Job ID : 361572

Details

CONEQUIP PHILIPPINES INC.
 
Is a heavy equipment company engaged in the distribution and supply of extensive line of quality, relevant, innovative and affordable heavy equipment, trucks, agricultural machineries, solid waste equipment and material handling equipment to valued customers. Conequip Philippines came into being as a transformational initiative to strategically capture the emerging private and local government market segment. With an ever-increasing equipment needs of both markets, Conequip surfaces to become a partner in carrying out infrastructural development initiatives through reliable, innovative and affordable infrastructural equipment.
 
Conequip Philippines, being possessed with ample and solid experience in the supply of heavy equipment Industry, is also taking a new path towards capturing the private market with its line of superb and quality construction equipment as a distribution partner to spur infrastructural development in highly-urbanized and developing cities in the Philippines.
 
Our company is immediately in need of competent and dynamic individuals to fill up the following vacancy:
 
SERVICE ADVISOR
 
Roles & Responsibilities
  • Ensure processes are delivering intended outcomes
  • Report to Top Management on the performance of the QMS; on opportunities for improvement; on change requirements; on innovations
  • Ensure the promotion of customer focus
  • Ensure the integrity of the QMS is maintained
  • Establishes and remains the main contact with all service customers. Ensure that all service work is entered, scheduled, and accurately completed in the quickest possible timeframe.
  • Present a friendly, positive attitude to all customers.
  • Process and handle all work orders and warranty claims from start to finish.
  • Begin each workday with a positive attitude by encouraging each technician to meet their daily and weekly goals. Work to develop a sense of “team” in the service department and across other departments.
  • Stage service work for technicians so they can reasonably achieve their daily goals.
  • Reviews work orders for complete and accurate information. Determines work requirements and priorities.
  • Ensures work orders are completed in a timely manner with all supporting documentation and complete details on the work order.
  • Assigns the work based on the priorities established by management.
  • Prepares technicians status report, basic reports and time/activity logs.
  • Maintains quality control on work performed during shift; monitors time standards; brings variances to the attention of management and makes corrections/updates as directed.
  • Provide general diagnosis of repair and maintenance equipment problems for the customer and communicate this to the technician.
  • Tracks and coordinates warranty work.
  • Conducts customer survey follow-ups and reports results to management monthly.
Qualifications/Knowledge/Skills/Experience
  • Experience in the field may be necessary before working as a service advisor
  • Customer service, interpersonal skills, communication skills, problem-solving, decision-making, understanding of automotive technology, industry-specific knowledge


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