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SYKES Asia Inc.

Quality Supervisor || Pioneer TELCO Wireless Program

SYKES Asia Inc.

With business certificates
Synergis IT Center F. Cabahug St. Mabolo, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : June 01, 2020
Job ID : 361372

Details

WHY YOU SHOULD JOIN SYKES
 
SYKES is the best company where you can work, learn and grow. We offer competitive salary and benefits packages, provide various learning, development and mentoring opportunities and put programs in place to promote career growth. As a multinational digital marketing and customer service global outsourcer, we partner with Global 2000 companies.
 
That means that you get to work with the world’s biggest brands and industry leaders! Here are some of the other benefits of working in SYKES:
  • Competitive salary, account-specific benefits and performance incentives
  • Night differential and night shift allowances
  • Paid sick and vacation leaves
  • HMO coverage (medical and dental) for you, even during probationary period, and your qualified dependents
  • Life Insurance
  • Cool office spaces and employee-centric facilities
  • Accessible locations
  • Mentoring and development programs for career growth opportunities
  • Exclusive discounts in partner establishments
  • Company-sponsored interest clubs
  • Employee engagement activities
  • Volunteer programs
SYKES has been in the Philippines for more than 20 years and is considered the country’s first multinational contact center!
 
* The compensation package is inclusive of incentives and allowances. The basic salary varies depending on your assessment.
 
* Enhanced Community Quarantine is in full effect in Cebu City thus we are implementing a temporary work-at-home set up on selected accounts. With this, we will only be able to process applications coming from Cebu City, Mandaue City, and Lapu-Lapu City. As soon as ECQ is lifted, all operations will resume onsite.
 
SYKES ASIA INC.
 
Is currently looking for:
 
QA SUPERVISOR| PIONEER TELCO WIRELESS PROGRAM
 
QUALIFICATIONS:
  • University degree or the equivalent.
  • One year related experience in the Call Center
  • Minimum of one year previous people management experience.
  • Inspects quality representative’s work to ensure accuracy, thoroughness, and professionalism
  • Forward quality updates and reports sent by client and operational contact, creates internal reports and communicate to the floor, training, timely, accurately, and consistently
  • Accountable for the performance of QA representative by coaching, creating and maintaining development plans, conducting performance appraisals, recommending training and encouraging individual employee participation in decision making
  • Applicants with valid NBI and SSS E1 may get fast tracked.
     
    For more information about our company, visit our website: https://www.sykes.com/philippines/about/


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