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We're urgently in need of Senior Technical Account Manager!

Fusion BPO Services Phils. Inc.

Established in 2007 | 1001-5000 employees
7F Robinsons Cybergate Fuente Osmeña, Cebu City, Cebu
Posted on : June 07, 2020
Job ID : 361213


Company Overview
With 14 years of experience serving 100+ clients across all industries, Fusion BPO Services Group delivers world-class call center, outsourcing and customer care services from 9 global centers in USA, Canada, El Salvador, Philippines, Jamaica, Albania, UK and India.
At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services. Located in USA, Canada, India, Philippines, El Salvador, Albania and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24x7.
JOIN US today and enjoy the following benefits:
  • HMO with Dental coverage + 1 FREE dependent
  • Exciting performance-based incentives
  • Career development
  • Life insurance program
  • Vacation and family leave programs
  • Quarterly team-building activities
  • Free weekly in-house massage
  • Familial environment
  • Our office is located at the heart of Cebu City - Fuente Osmeña Circle
We are urgently in need of SENIOR TECHNICAL ACCOUNT MANAGER!
Position Summary
The Account Manager’s role is to ensure that client needs are understood and satisfied. He/She builds and manages client relationships, collects information, and ensures that company offerings meet the individual needs of clients. He/She analyzes business profits, service level agreements (SLA) with clients, process improvement plans, and competing priorities to align operational capacity and financial performance that is productive for the client and the organization.
  • Responsible for planning and managing all technical campaigns. Maintain, recruit, hire staff and develop growth. Set motivating goals to support key initiatives to be aligned with department and organization's strategic goals.
  • Accurately identify and capture client problems and requests and engage appropriate internal stakeholders.
  • Assumes accountability for the program’s people and vendors.
  • Identify opportunities for knowledge transfer and team training.
  • Support business initiatives by providing expertise and evaluate possible impact.
  • College graduate of courses in Management and/or related disciplines with at least 3 to 4 years management experience in the BPO-IT sector or College Level of courses in Management and/or related disciplines with at least 5 years of management experience
  • Outstanding interpersonal and English communication skills: Verbal and Written
  • Strong technical background
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and rank and file levels
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