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ePerformax Contact Centers & BPO

Subject Matter Expert/Team Leader

ePerformax Contact Centers & BPO

With business certificates
Established in 2002 | 1001-5000 employees
3/F JY Square Mall, Salinas Drive, Lahug, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : May 19, 2020
Job ID : 361119

Video Profile


Details

As a pioneer and leader in the call center industry since 2002, ePerformax specializes in providing customer service to English-speaking customers of US Fortune 500 clients. One thing that sets us apart from other call centers is our Global Communications & Management Academy. In 2006 ePerformax was the first call center in the Philippines to receive accreditation from the Technical Education and Skills Development Authority (TESDA), and the GCMA was created in early 2008 to provide opportunities for Filipinos, who may not have otherwise had it, to have a successful and rewarding career in the BPO industry. The GCMA helps Filipinos develop and master global English communication skills in order to deliver superior customer service for their customers.
 
ePerformax is very proud to be a Filipino company, and our operations are only in the Philippines. It is our goal to continue to invest in the people and expand and grow our company here for many years to come to ensure the Philippines remains a top destination for outsourcing and a rewarding livelihood for many Filipinos.
 
SUBJECT MATTER EXPERT/TEAM LEADER
 
Responsibility:
  • Attend to real-time needs such as, but not limited to, call escalations floor support
  • Monitor and control real-time scores in order to satisfy the needs of the program, clients, customers and agents
  • communicate and teach updates or system issues to ensure agents have the tools they need to maximize productivity and motivate continual improvements in performance
  • Coordinate with other departments for employee concerns
  • Render phone time to keep product knowledge, skills and behaviors up to date
Requirements:
  • 2-year undergraduate degree (communications arts and education majors preferred)
  • At least 1 year of experience as a call center/BPO Subject Matter Expert or Team Leader
  • Excellent Verbal and Written Communication Skills
  • Experience in developing talents to its full potential
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)
 
Like us on Facebook | www.facebook.com/epfans-roxas/
 
Information about ePerformax Contact Centers & BPO is available at www.eperformax.com


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