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ePerformax Contact Centers & BPO

Junior Reporting and Data Analyst

ePerformax Contact Centers & BPO

With business certificates
Established in 2002 | 1001-5000 employees
3/F JY Square Mall, Salinas Drive, Lahug, Cebu City, Cebu
Total vacancies for this job title : 10
Posted on : May 19, 2020
Job ID : 361116

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Details

As a pioneer and leader in the call center industry since 2002, ePerformax specializes in providing customer service to English-speaking customers of US Fortune 500 clients. One thing that sets us apart from other call centers is our Global Communications & Management Academy. In 2006 ePerformax was the first call center in the Philippines to receive accreditation from the Technical Education and Skills Development Authority (TESDA), and the GCMA was created in early 2008 to provide opportunities for Filipinos, who may not have otherwise had it, to have a successful and rewarding career in the BPO industry. The GCMA helps Filipinos develop and master global English communication skills in order to deliver superior customer service for their customers.
 
ePerformax is very proud to be a Filipino company, and our operations are only in the Philippines. It is our goal to continue to invest in the people and expand and grow our company here for many years to come to ensure the Philippines remains a top destination for outsourcing and a rewarding livelihood for many Filipinos.
 
JUNIOR REPORTING AND DATA ANALYST
 
Responsibilities:
  • Provide accurate program-specific reports in a timely manner to support program and client needs
  • Navigate client system to extract data using correct filters and parameters to generate accurate data and identify discrepancies
  • Improve efficiency of reporting processes by automating manual reports, creating Microsoft Excel templates and creating clear and concise user manuals for new reports
  • Provide accurate reports in a timely manner, and collaborate with program stakeholders to support LOB owners in improving program performance
  • Assist other departments as needed in the creation of modules and training materials specific to the actionable steps derived from the performance analysis
  • Perform ad hoc tasks and create ad hoc reports to support departmental needs and functions
Requirements:
  • 2-year undergraduate degree or at least 1-2 years of experience as a call center/BPO
  • Exceptional in creating reports and in using MS Excel
  • Strong verbal and written communication skills
  • Excellent analytics background
  • Ability to be detail-oriented while maintaining follow-through
  • Background as a Training or Process Improvement Coordinator preferred
  • Must be willing to work flexible schedules (including weekends and holidays)
Like us on Facebook | www.facebook.com/epfans-roxas/
 
Information about ePerformax Contact Centers & BPO is available at www.eperformax.com


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