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Dreamscape Networks Inc.

Apply as Knowledgebase Specialist! Get a chance to earn Competitive Salary+Allowances+ Bonuses!

Dreamscape Networks Inc.

With business certificates
Established in 2000 | 501-1000 employees
11th Floor, PHILAM Building, Cebu Business Park, Cebu City, Cebu
Posted on : June 11, 2020
Job ID : 361065

Video Profile


Details

Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence.
 
VISION:

Providing simple, innovative and affordable online solutions that change lives
 
MISSION:
 
To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service
 
CORE VALUES:
 
Dreamscape Networks’ five core values represent the principles and beliefs that have guided the company throughout the years. These values are reflected in employees’ decisions and actions every day.
  • Genuine – The Company believes that one of the most important lessons in life and business is the need to be authentic and honest.
  • Relentless – The Company is composed of a young and dynamic workforce with a high level of energy and motivation to work beyond the extra mile.
  • Passion – Dreamscape Networks operates with utmost passion and commitment to continuously serve its customers.
  • Excellence – The Company promotes a culture of excellent and commitment to continuously serve its customer.
  • Fun – Dreamscape Networks celebrates every successful milestone it achieves with togetherness as a company. It fosters a productive environment of working while having fun.
The Digital transformation is happening right now, so get on board!
 
KNOWLEDGEBASE SPECIALIST 
 
Key Responsibilities:
  • Obtains deep understanding of products and services across all Dreamscape Network brands to translate complex product information into simple, polished and engaging content
  • Writes user-friendly content that meets the need of the target audience, turning insights language that sets our users up for success
  • Develops and maintains detailed databases of appropriate reference materials, including research, usability tests and design specifications
  • Evaluates current contents and develops innovative approaches for improvement
  • Researches, outlines, writes, and edits new and existing content, works closely with various departments to understand project requirements
  • Gathers information independently  from subject matter experts to develops, organizes, and writes procedure manuals, technical specifications, troubleshooting guides and process documentation
  • Develops content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Qualifications:
  • Must be a college graduate preferably with business related course 
  • Must have excellent written and verbal communication skills
  • Must have previous experience writing documentation and procedural materials for multiple audiences
  • Must be knowledgeable in CSS and HTML and in using XML tools to create documentation
  • Must be highly technical and knowledgeable with our products/services, or at least a similar field
  • Must have technical experience related to customer service, domain / web hosting, and website development
 
For more information about our company, visit our website:
www.dreamscapenetworks.com


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