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Wipro BPO Philippines Ltd., Inc.

AVP – Operations

Wipro BPO Philippines Ltd., Inc.

With business certificates
Established in 1945 | 10,000+ employees
G/F Cebu IT Tower One across Ayala Center Cebu and Pag-IBIG Building, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : June 04, 2020
Job ID : 360819

Details

Wipro Ltd. is a leading Information Technology, Consulting, and Business Process Services company that delivers solutions to enable its clients to do business better. Wipro delivers winning business outcomes through its deep industry experience and a 360 degree view of "Business through Technology" - helping clients create successful adaptive businesses. A company recognized globally for its comprehensive portfolio of services, a practitioner's approach to delivering innovation, and an organization wide commitment to sustainability, Wipro has a workforce of over 174,000 serving clients in more than 175 cities across 6 continents.
 
AVP - OPERATIONS
 
Job Description:
  • Lead and Manage healthcare back office / voice process of 600 FTE
  • Proficient in understanding of the PnL of the business and drive revenue and operating margin
  • Coordinate business operations with all sites
  • Driving efficiency to exceed SLA & increasing revenue/fte.
  • Developing ideas towards innovation and value added tools for driving efficiency
  • Excellent client communication.
  • Identifying areas of cost efficiency
Security Roles and Responsibility:
  • Updates himself regularly with Company policies on Information Security Management System.
  • Ensure subordinates are aware of Company policies, in particular those on Information Security.
  • Ensure adherence to legal & regulatory requirements as applicable to the nature of work.
  • Ensure Process adheres to legal & regulatory requirements as applicable to the nature of work.
  • Ensure adherence to the Contractual Requirements of the Process/Function.
  • Encourage all subordinates to Report Security Incidents.
  • Ensure Compliance and Security Trainings for subordinates are conducted periodically.
  • Cooperate with Compliance and Security officers with Security Investigations.
  • Monitor Compliance adherence and ensure a monthly review of status.
  • Facilitate Regular Audits to detect any compliance or contractual breaches and encourage continuous improvements.
  • Ensure Risk assessment is conducted for the process at the start of Operations and on any major change taking place.
  • Review Risk Assessment document and implement mitigations strategies.
Qualifications:
  • Graduate / Diploma preferably with MBA
  • With at least 13 years related experience.
  • Should have managed a process of at least 500 agents in the last 3 years
  • Comfortable with US shifts
  • With Transitioning experience, Six Sigma / COPC Certified


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