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One.com

French Speaking IT Supporter

One.com

Established in 2002 | 51-200 employees
Unit 905 9F Mabuhay Tower, Jose Maria Del Mar St. Cor. Abad St. Cebu IT Park, Cebu City, Cebu
Posted on : June 29, 2020
Job ID : 360792

Video Profile


Details

FRENCH SPEAKING IT SUPPORTER
 
DESCRIPTION
 
One.com, the world’s leading provider of Web hosting solutions, now has opening for French Speaking Helpdesk Support staff at our Support Centre in Cebu IT Park, Philippines. The job is to serve our customers online via our 24/7 online chat support as well as e-mail.
 
Cebu I.T. Park is an impressive business hub flanked by modern skyscrapers and impressive feats of architecture. It spans an area of 59 acres (24 hectares) and has become known as a hub for information technology firms.
 
The job is to serve our customers online via our 24/7 online chat support as well as e-mail. One.com does not offer phone support. 

We would love to hear from you if you:
  • Speak and write fluent French and English
  • Have good typing skills
  • Want to work with Support Team in a globally oriented company
  • Want to expand or utilize your knowledge of web hosting and support
  • Want to work in a multicultural environment with great colleagues
  • Are open to work on rotating shifts including night shift, weekends and holidays.
We offer 

The job is 48 hours per week, 6 days. We work in 3 shifts rotating monthly. Full training will be given in Cebu. 

Salary Package 
  • Monthly Salary : USD 1410  subject to tax (approx. 20 to 25%)
  • 13th month full salary
  • Local medical insurance from Day 1
  • Eligible for monthly and quarterly performance bonus
  • Vacation leave : 12 days per year
  • Sick leave : 12 days per year
  • Annual economy return ticket to home country
  • Onboarding
    • We cover all visa process cost, initial visa valid for 1 year and renewable for 2 years thereafter
    • Studio apartment is provided within vicinity during the first month 
    • One-way economy ticket to Cebu
Job type 

The position is full time and to start as soon as possible.
 
Are you our new colleague?

First step for selected candidates will be an online test followed by a phone interview.

Visa to Cebu and air ticket will be provided to successful candidate. 

Only applicants willing to relocate to Cebu, Philippines need to apply.
 
You will succeed in this position, if you are positive, open-minded, and ready to help where it is needed. If you are a committed and responsible person, we can’t wait to receive your application!
 
Previous Customer Service Representative experience is a plus, preferably within IT. If you have greater interest than experience in the area, we strongly encourage you to send us an application anyway. We are looking for talent and we will arrange for a thorough training in the first period of the employment.
Previous helpdesk experience and knowledge of HTML, PHP and MySQL an advantage.

THE COMPANY

About the Company 

One.com is an innovative supplier of web hosting services. One.com was established (as B-one) in 2002 in Denmark and is today one of the leading companies within the provision of domain names and sales of web hosting services. 

Since the founding in 2002, One.com has experienced constant growth and today has more than 1,000,000 customers in 149 countries. 

Today, One.com has more than 150 employees, a healthy, strong financial position and is fully suited to meeting the opportunities and challenges of the future.


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