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Civicom Pacific

Operations Analyst

Civicom Pacific

With business certificates
| 201-500 employees
Unit 301, 3/F iMEZ Building, Pueblo Verde MEZ 2, Brgy. Basak, Lapu-Lapu City, Cebu
Total vacancies for this job title : 1
Posted on : April 15, 2020
Job ID : 360341

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Job Description
We're looking for an analytical genius to change the game for our operations.
We're accepting applicants who can be based in either of our two offices: Madrigal Business Park, Ayala, Alabang and iMez, Pueblo Verde, Basak, Lapu-Lapu City. 
Your major responsibilities would include:
  • Extract information and correlate the data into insightful information for the client and internal decision making.
  • Quantify all the steps in operation and formulate numbers that best represent the performance and efficiency of an individual, teams, and the site.
  • Determine what data is needed to run an analysis on operations and ensure the tech team understands and executes on the plan to deliver the numbers needed to move the project forward.
  • Run and analyze reports with the result of providing insightful information to operations.
  • Perform feasibility studies, life cycle analysis, and/or cost/benefit studies.
  • Consult with various parties to ensure accurate and up-to-date data is being provided to all necessary parties.
  • Deliver on-demand and regularly occurring reports in a timely manner.
  • Educate others on how to use and leverage the reports to ensure managers understand the output and how it may influence the deliverables.
  • Help managers and Team Leads understand how to read all reports and walk them through what the results of the report mean for their team and the workflow of operations.
  • Determine focus points and recommend solutions based on the results of data analysis.
  • Introduce process improvements based on a combination of data driven recommendations and boots on the ground common sense.
To vie for the role, you need to have:
  • Extensive knowledge and use of Microsoft Excel and Google Spreadsheets;
  • Knowledge in using Macro is an advantage;
  • Stellar english communication skills;
  • Attention to detail; and 
  • Demonstrated analytical skills
  • A full-time employment and an opportunity to be regularized in as short as 3 months;
  • A competitive salary package based on your work experience and skills;
  • HMO coverage upon regularization;
  • Company-sponsored gym membership upon regularization;
  • Quarterly Performance Bonus;
  • Perfect Attendance Bonus;
  • 10 accrued Sick Leave credits in a year — unused ones are commutable to cash; and
  • 10 Vacation Leave credits in a year, among others.
Company Overview
Hey DAN by Civicom is the first phone to CRM solution that combines technology and intelligence. This creates the most accurate solution on the market due to the talented and driven employees that support our high end clients. Sustaining a business for the long haul requires honesty, integrity and mutual respect.
Civicom serves many of the world's top 100 and 500 largest corporations with advanced communications solutions, and is able to do so at a competitive value due to a next-generation SIP technology platform that was the first implementation of its kind in the U.S. The company was founded in 2000 on the premise that a combination of convenience and excellent service at the best value would meet with broad acceptance in the marketplace.  Civicom Pacific was established in the Philippines in 2007 to provide operational and administrative support for Civicom. 
For more information about our company, visit our website:

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