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Legato Health Technologies, Phils., Inc.

Inhouse Contact Center Representative – No Experience Needed

Legato Health Technologies, Phils., Inc.

With business certificates
Established in 2019 | 1001-5000 employees
World Commerce Place, Bonifacio Global City, Taguig, Metro Manila
Posted on : March 31, 2020
Job ID : 360133

Details

We're looking for fresh talents for the healthcare information management industry. Someone who wants to
make a difference, and be part of something big, something that improves lives.
 
What you can look forward to:
  • Competitive Compensation and Benefits package
  • Incentive Plan
  • HMO Coverage, covering employee + up to 2 dependents on Day 1 of employment
  • Weekends off fixed night shift schedule for most lines of businesses
  • Retirement Plan
Responsibilities:
  • Responsible for successfully completing the required basic training.
  • Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.
  • Must pass the appropriate pre-employment test battery. 
  • Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
  • Uses computerized systems for tracking, information gathering and troubleshooting.
  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.
  • Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
Minimum Qualifications:
  • College Graduates of any course with no previous experience OR High School Graduates with at least 6 months of experience
  • Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.


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