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CEBU



TDCX

Customer Experience Specialist | Largest Hospitality Brand | Earn up to 34K!

TDCX

With business certificates
Established in 2014 | 1001-5000 employees
Cebu City, Cebu
Total vacancies for this job title : Over 100
Posted on : March 31, 2020
Job ID : 359945

Details

Are you a customer service rockstar who wants to be part of our growing team for the largest hospitality brand? Are you passionate, driven, and can deliver outstanding customer service experience?
 
We are looking for a Customer Experience Specialist to join our growing family. Come home and start your #BeHappier journey with TDCX today!
 
Top reasons to work here:
  • Above-industry average salary
  • Group life insurance starting on Day 1
  • HMO benefits on Day 1 + one (1) free dependent after 6 months
  • Monthly performance bonuses upon regularization (up to 30% of basic pay)
  • 25% Night differential rate (higher than the industry average!) 
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
 
As a Customer Experience Specialist, you will be working with our Hospitality Account to deliver #happier customer experience through phone and email. As a CXS, you will be the first point-of-contact to handle and resolve customer concerns.
 
Who are we looking for?
  • Completed 2 years in college
  • At least 6 months of solid BPO experience in a voice account
  • Strong verbal and written English communication skills
  • Positive, self-motivated and energetic
  • Amenable to work in rotating shifts (morning, mid, & night shifts)
  • Can work in Cebu IT Park


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