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iPloy Incorporated

Be our IT Technical Support| Apply now, Start Monday!| Get 25K Sign-on Bonus + HMO w/ Dental!

iPloy Incorporated

With business certificates
9th Floor, Ayala Center Cebu Tower (ACCT), Cebu Business Park, Cebu City, Cebu
This is an URGENT job vacancy!
Job ID : 359548

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Details

IPLOY STAFFING SOLUTIONS INC. is an innovative fast growing outsourcing company located in Cebu Business Park. iPloy combines cutting edge technology, training and teamwork to provide overseas companies the support they need.
 
We are urgently hiring an:
 
IT TECHNICAL SUPPORT
 
What's in store for you?
  • Great Pay
  • Full Benefits plus HMO and Dental
  • Bonuses (25K sign-on bonus, Attendance bonus, 4,500 referral bonus), Regular and Annual Performance Evaluation
  • Fixed weekend days-off
  • Life-Work Balance
  • High-Growth Potential
  • New, Comfortable and Spacious Office
25K SIGN-IN BONUS! GREAT PAY! FULL BENEFITS PLUS HMO! FIXED WEEKENDS OFF! NEW AND SPACIOUS OFFICE!
 
Preferred Experience:
  • 2+ Years as a Service Desk Analyst
  • 2+ Years Active Directory Account Management
  • 2+ Years supporting users in an Exchange environment, preferably Office 365
  • Experience using remote control tools utilized to connect to users desktops
  • Understanding of Networking - TCP/IP
Soft Skill Requirements:
  • Strong communication skills
  • Professionalism
  • Time management
Technical Qualifications:
 
Implementation, configuration, management and/or troubleshooting of the following technologies:
  • Windows Server
  • Active Directory and Group Policy
  • SSL Certificates
  • Microsoft Office 365 - Exchange / SharePoint / Azure
  • Basic router and switch configuration
  • Wireless Access Points
  • Site-to-Site VPN, and Client-to-Site VPN
  • Remote access support
Responsibilities:
  • Serve as single point of contact for customer technical support and service requests
  • Ensure all incidents/problems and service requests are logged, tracked and documented within the ticketing system
  • Remote Level 1 troubleshooting and resolution of customer inquiries
  • Assign unresolved incidents / problems to next level of support·        
  • Follow up and update customers on status of their tickets
  • Account administration for all onboarding and off boarding requests.
Plus:
  • MCSE
  • CCNA
  • Any other relevant IT certifications
HAVE A FRIEND LOOKING FOR WORK? Refer now and get a chance to avail of a Php 4,500 REFERRAL BONUS (Payout will be after the employee has completed the probationary period)
 
Please take note due to ongoing ECQ, and the health and safety of our employees is our number 1 priority, this job will be temporarily working from home, hence applicants with wired Internet Connection will be prioritized, once ECQ is lifted, we will be shifting our workforce from work from home to our sites in Cebu Business Park.

How to Apply

Visit Us and Bring your Resume:
 
9th Floor, Ayala Center Cebu Tower (ACCT), Cebu Business Park, Cebu City
Monday - Friday | 9:00AM -11:00PM

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