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Operations Manager


With business certificates
Established in 2014 | 1001-5000 employees
TDCX 10F HM Tower, Cebu IT Park, Cebu City, Cebu
Total vacancies for this job title : 7
Posted on : March 31, 2020
Job ID : 359470


We are looking for an Operations Manager to join our growing family. Come home and start your #BeHappier journey with TDCX today! 
Top reasons to work here:         
  • Above-industry average salary
  • Group life insurance starting on day one
  • HMO benefits on day one + 1 free dependent after 6 months
  • Monthly performance bonuses upon regularization
  • 15 Sick Leave credits with cash conversions
  • 15 Vacation Leave credits with carry over
  • Premium & Instagrammable workspaces
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • Engagement activities like free food day, raffles, birthday treats, anniversary gifts, contests and much more!
What is your mission?
You are required to perform these job functions:
  • Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate
  • Ensure employee happiness by working with Leads to create strong connection with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals
  • Translate client company goals into clear and comprehensive directives for the team. Support direct reports as they implement new directives
  • Lead and/or participate in Customer Experience-specific and/or client company wide projects that may be assigned by leadership
Who are we looking for?
  • Candidate must possess at least a Bachelor’s/College degree in any field
  • At least 3 years of experience as an operations manager in a BPO Setting is required for the position.
  • Must have experience in providing effective management to the team
  • Preferably Managers specializing in Customer Service
  • Candidate must be willing to be willing to work shifting schedules and full-time

Applications for this job are now closed.
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