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Dreamscape Networks Inc.

We are in URGENT need of Workforce Management Specialists!

Dreamscape Networks Inc.

With business certificates
Established in 2000 | 501-1000 employees
11th floor, Philam Life Center Cebu, Cebu Business Park, Cebu City, Cebu
Posted on : May 26, 2020
Job ID : 359090

Video Profile


Details

Dreamscape Networks is Australia’s and Singapore’s #1 Domain and Website Hosting provider with a clear goal to be Australia’s and South East Asia’s #1 Online Solutions Provider. We are rapidly expanding into new high growth markets providing technology solutions to help our customers establish, build, maintain and grow their online presence.
 
VISION:

Providing simple, innovative and affordable online solutions that change lives
 
MISSION:
 
To help customers achieve their online goals by delivering innovative, user friendly and intuitive, technology driven solutions to become the worlds most trusted and affordable online solutions provider, all backed by Best in World service
 
CORE VALUES:
 
Dreamscape Networks’ five core values represent the principles and beliefs that have guided the company throughout the years. These values are reflected in employees’ decisions and actions every day.
  • Genuine – The Company believes that one of the most important lessons in life and business is the need to be authentic and honest.
  • Relentless – The Company is composed of a young and dynamic workforce with a high level of energy and motivation to work beyond the extra mile.
  • Passion – Dreamscape Networks operates with utmost passion and commitment to continuously serve its customers.
  • Excellence – The Company promotes a culture of excellent and commitment to continuously serve its customer.
  • Fun – Dreamscape Networks celebrates every successful milestone it achieves with togetherness as a company. It fosters a productive environment of working while having fun.
The Digital transformation is happening right now, so get on board!
 
WE ARE IN URGENT NEED OF WORKFORCE MANAGEMENT SPECIALISTS!
 
ROLE: The WFM Specialist is responsible for monitoring and managing the overall metrics of the business through both historical and real-time analytics, dashboards, and tools. Their function is to protect the overall customer experience while ensuring that the training and culture needs are addressed.
 
Responsibilities
  • Work closely with stakeholders to perform long and short-term capacity planning which is used to determine staffing requirements.
  • Monitor workload in all scenarios and teams to provide oversight and guidance on maintaining an optimal customer experience.
  • Triage system issues and outages between operations and technology
  • Manage and maintain alert messaging for clients including SMS technology used to alert clients with updates. 
  • Define action plans and schedules to ensure that business needs are met alongside the needs of the customer while maintaining the company’s culture and training requirements.
  • Perform system administrator functionality to add, maintain, and update users, attributes, and routing as needed.
  • Data gathering, reporting and presenting. 
Qualifications
  • College graduate preferably with Information Technology background.
  • Basic, demonstrated understanding and knowledge of Internet principles, terminology and functionality
  • Typing skills of 45 wpm
  • Experienced and skilled in Word, Excel and Windows
  • Should have a prior workforce experience 
  • Prior center experience, customer service or relevant experience preferred
  • Strong analytical, critical thinking, research and problem-solving skills


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