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SYKES Asia Inc.

WFM Manager | Account Operation for the World's Largest Search Engine

SYKES Asia Inc.

With business certificates
Synergis IT Center, F. Cabahug St., Panagdait, Mabolo, Cebu City, Cebu
Total vacancies for this job title : 1
Posted on : March 24, 2020
Job ID : 359032


WFM Manager Account Operations
  • Associates and/or Bachelors degree preferred. 1-2 years professional level experience; or 5+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to communicate effectively, both verbal and in writing
  • Ability to gather and analyze statistical data and generate reports
  • Knowledge of reporting methodology, principles and procedures
  • Ability to prepare reports and presentations
  • Record maintenance skills
  • Ability to design/generate and implement systems necessary to collect, maintain, and analyze data
  • Skill in the use of computer and related software. Including a working knowledge of Microsoft Excel and other Office applications
  • Experience and proven ability to generate and analyze performance data of the account(s)
  • Ability to prepare and present reports accurately and well within the time frame specified
  • Strong planning, time management and organizational skills
  • Knowledge of and experience with using automated Workforce Management software, which includes eWFM and Verint Impact 360 at a minimum
  • Ability to demonstrate and articulate creative thinking and a willingness to implement new approaches
  • Highly motivated, self-starter with a commitment to see proposals/reports through to their completion and effective maintenance of the same
  • Display a high level of professionalism, integrity, and maturity
  • Polished and poised. Project energy, self-confidence, authority, and enthusiasm
*Applicants with valid NBI and SSS E1 may get fast tracked.
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