Are you in Data Mode?
CEBU
ADVERTISEMENT

Job Category

All (760)
Others (2)

Location

Alegria (1)
Balamban (2)
Cebu City (497)
Cordova (2)
Liloan (5)
Mandaue City (156)
Home-based (17)

Job Level

OJT (2)
2 to 4 Years (231)
5+ Years (65)



The Results Companies

Supervisor

The Results Companies

With business certificates
Established in 1990 | 1001-5000 employees
Mactan NewTown, Lapu-Lapu City, Cebu
Posted on : May 27, 2020
Job ID : 358603

Video Profile


Details

SUPERVISOR
 
Position Overview:
 
The Supervisor provides World-class support to the Call Center Agents and our clients’ customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.
 
Essential Job Duties and Responsibilities:         
  • Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and insuring accuracy of inputs regarding payroll documentation.
  • Identify, Prioritize and Coach agent development areas
  • Directly manage team of 10 or more agents
  • Documents account resolutions, issues, and general notes.
  • Assists agents with functionality and basic troubleshooting of product or account issues for the customers
  • Maintains  target levels of performance required by the client
  • Maintains up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
  • Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
  • Helps maintain a good team and working environment
  • Multitask, listen, input data, probes, and proves solutions to the agents.
  • Ensure that all Agent reference materials are up to date.
  • Undertakes duties of a general nature or additional tasks as business requires from time to time
  • Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.
  • Ensure that agents have working equipment and all items needed to do their job.
 
Company Overview
 
The Results Companies is a leading-edge customer contact solutions provider for many Fortune 500 companies. Established in 1990, The Results Companies provides services through over 4000 CSR's located in 15 locations worldwide.

Results is a well-established organization delivering the best in service, performance, technology, and value to its customers. We offer complete call center solutions from IT, Telephony, Data and Reporting to Training, Quality and Center Management needs around the globe.
 
For more information about our company, visit our website: www.theresultscompanies.com


Applications for this job are now closed.
Click here to view similar jobs.