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Accenture

Quality Auditing Senior Analyst- Cebu

Accenture

With business certificates
Outside Bohol : 5/F Robinsons Cybergate, Don Gil Garcia St., Capitol Site, Cebu City
Total vacancies for this job title : Over 10
Posted on : March 05, 2020
Job ID : 358555

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Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
 
What are some of the benefits available for Accenture employees?
 
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
 
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply
 
Quality Auditing Senior Analyst- Cebu
 
Qualifications:
  • Graduate of Bachelor's Degree
  • Undergraduates with relevant work experience are welcome to apply
  • At least 3 years experience in quality assurance, audit, or escalations in a BPO Industry
  • At least 1 year supervisory experience in a BPO industry
  • Experience in presentation and data processing is required
  • Strong analytical, organizational and leadership skills
  • Proficient in Microsoft office applications
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
Nice to Have:
  • Training experience in TNA is preferred but not required
  • Experience in using data analytics systems and applications is a plus
Responsibilities:
  • Develop and maintain quality audit processes
  • Review, confirm and report compliance with procedure requirements
  • Ensure standards are met by creating analyses, scorecards, and by sharing the audit results on a defined frequency
  • Creates error trend analysis, scorecards and propose immediate action plans to operations
  • Leads and performs quality inspection, documents findings by following required audit processes and procedures, provides trend analysis, and participates in audit calibration processes where required
  • Responsible for confirming, managing and improving compliance with International Standard Organization (ISO) and/or quality certifications using Accenture methodology.
  • Acts as point of contact for updates on policies and procedures
  • Retain skills in functional area of expertise through frequent "on the role" experiences and ongoing education, training and certification
  • Takes the lead in R&C audits and other third party audits as necessary


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