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EXL Service Philippines, Inc.

Operations Manager

EXL Service Philippines, Inc.

With business certificates
Established in 1999 | 5001-10,000 employees
10th Floor - 2 Quad Bldg. Cebu Business Park, Cebu City, Cebu
Posted on : April 06, 2020
Job ID : 358516

Details

EXL Service (Nasdaq:EXLS) is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centers that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.

We are urgently hiring for:
 
OPERATIONS MANAGER
 
Responsibilities:
  • Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them.
  • Documented monthly performance review of Assistant Managers and Lead Assistant Managers.
  • Executive quarterly and annual appraisals of Assistant/Lead Assistant Managers and consequent development processes effectively. Appraisal of AMs and LAMs based on evaluation of goal performance and competency based parameters. Mentor AMs and LAMs
  • Drive reward and recognition activity on the floor. Get participation and create enthusiasm.
  • Drive process improvement activity on the floor using process excellence methodology. Be the champion for improvement on the floor. Identify areas for improvement, scope projects and involve relevant others. Create enthusiasm for the process.
  • Review Performance of the SLAs and KPIs on a near term basis and develop plans for improvement in performance.
  • Stay in touch with the Client at the Process Owner level on a daily basis to review progress.
  • Ensure compliance with internal policies and procedures, external regulations and information security standards.
Requirements:
  • Candidate must possess at least a Bachelor's/College Degree in any field
  • At least 5 year(s) of working experience in the related field is required for this position
  • Strong People Management and Leadership Skills
  • Good Networking Capability and Client Facing Skills.
  • Strong Communication and Motivational Skills
  • Financial Management and Client Facing Skills
  • Strong Quantitative / Numerical Aptitude


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