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IT VoIP Specialist l Up to 60K+++ Total Salary Package

PHP 60,000 - 70,000 per month


With business certificates
Established in 2008
FPN EPIC Centre, A. S. Fortuna St., Mandaue City, Cebu
Total vacancies for this job title : 2
Posted on : March 20, 2020
Job ID : 358513

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FWD BPO is a Business Process Outsourcing (BPO) company situated in Mandaue City, Philippines. We partner with businesses from various industries such as Transport, Health and Beauty, Food, Retail, and Finance, supporting Australia, North America, UK, and Asia Pacific.
With our people and our technology, we offer convenient, cost-effective, and customized solutions developed to increase sales and drive customer engagement. These solutions include:
    * Outbound and Inbound Sales
    * Customer Care
    * Technical Support
    * Back Office Support
    * Lead Generation,
    * Website and Application Development
As a driver of growth, we aim to give a fresh take on what the BPO industry is all about  that it allows you to do more with your time, resources, and with your career or business as a whole.
Our people is our greatest asset.
And here at FWD, we are always looking for highly-motivated and awesome individuals to add to our existing pool of agent and non-agent talent. We cater to college undergrads, fresh graduates, career shifters, and anyone who’s looking for a better career landscape.
Here’s just an overview of what to expect once you are a part of our team:
1. Competitive Salary Package
2. Convenient Location
3. Fun Company Culture
4. Guaranteed Career Growth
5. Easy and Fun Environment
Apply now and be a part of our journey towards success.
IT VOIP SPECIALIST | Up to 60K+++ Total Salary Package
Job Requirements/Qualifications:
  • Graduate of any IT related course
  • Proven experience as a VOIP Specialist or at least 5+ years of experience in the related field.
  • With excellent knowledge and troubleshooting experience on dialer equipment.
  • With strong working experience of patch management, firewalls, proxy, etc.
  • With strong working experience with Linux, VPN and SQL Database administration.
  • CISCO certified or any IT related certifications.
  • With server side scripting (PHP/Perl/Bash/Python) experience.
  • Excellent in technical problem solving and issue resolution skills along with knowledge and experience in Incident Report Management.
  • With leadership skills and supervisory experience.
  • Experience in a BPO environment is preferred.
Job Description Summary:
IT VoIP Specialist main responsibility is to install, monitor, repair and maintain communications systems and equipment to ensure voice operations system are in place. He shall also facilitate prompt detection, resolution, escalation and reporting of service impacting related events and incidents.
Duties and Responsibilities:
  • Capable of operating and maintaining telecommunications/voice systems.
  • Able to translate organization and end user requirements and implement solutions using existing telecommunications /voice/computer technology to meet requirements.
  • Provide support and coordinate engineering solutions and telecommunications/voice administration for all components associated with telecommunications/VoIP capabilities.
  • Maintain up to date configuration of all commercial software and hardware relevant to the management of the telecommunications/VoIP capabilities.
  • Evaluate, troubleshoot and analyze telecommunications/VoIP events and the ability to monitor data on the network to provide troubleshooting and event diagnosis.
  • Develop deployment and integration plans for new telecommunications/VoIP systems.
  • Conduct inspection on hardware to check vulnerable points of access.
  • Create policies and procedures related to VoIP system management and related procedures.
  • Researches software application and hardware requirements to provide recommendations regarding applications and purchases and ensuring availability of assets.
  • Ensure that telecommunications/voice systems is working 99.98%.
  • Design and implement safety measures and data recovery or redundancy plans.
  • Resolve operational issues escalated by IT Tier 3 Admin Support which may hinder security threat and the like.
  • Perform daily and quarterly network and system maintenance.
  • Performs system backup/restore, replication and migration.
  • Create scripts for system automation and integration.
  • Create system specifications which is composed of process flows, database schema and variable definitions.

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