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SYKES Asia Inc.

Account Manager

SYKES Asia Inc.

With business certificates
Established in 1997 | 5001-10,000 employees
Synergis IT Center, F. Cabahug St., Panagdait, Mabolo, Cebu City, Cebu
Total vacancies for this job title : 2
Posted on : June 01, 2020
Job ID : 358142

Details

ACCOUNT MANAGER, ACCOUNT OPERATIONS
 
To manage and develop operations, its key personnel, and promote continuous development geared towards meeting and exceeding client expectation(s).
 
To plan, coordinate, and direct the support service delivery on one or more client accounts.
 
In general, the Account Manager is measured by the well-being of her/his account specific financials, client satisfaction, and employee development and retention.
 
QUALIFICATIONS 
 
To perform this job successfully, an individual must be able to perform each primary duty and responsibility satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
EDUCATION and/or EXPERIENCE
  • University degree or the equivalent
  • 2-3 years related experience in the Call Center industry
  • Previous Product and Client responsibility
  • Minimum of two years previous people management experience
  • Experience in working with people on different levels
  • Experience of negotiation and diplomacy
  • Experience in managing a budget and the ability to analyze statistical information
  • Proficient with spreadsheets and word processing software
*Applicants with valid NBI and SSS E1 may get fast tracked.
 
For more information, visit www.sykes.com/philippines/about/


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