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DAVAO



Grand Canyon Multi-Holdings Inc. (Suzuki Auto)

Customer Relations Officer (CRO)

Grand Canyon Multi-Holdings Inc. (Suzuki Auto)

Established in 2005 | 501-1000 employees
Davao City, Davao del Sur
Posted on : March 25, 2020
Job ID : 357497

Details

GRAND CANYON MULTI-HOLDINGS INC. (SUZUKI AUTO)
 
Is currently in need of:
 
CUSTOMER RELATIONS OFFICER (CRO)
 
Qualifications:
  • Bachelor's degree holder or its equivalent
  • Excellent verbal and written communication skills
  • Active and dynamic
  • Has high level of confidentiality
  • Computer Literate
  • Enjoy working with people
  • Has the ability to work as part of team
  • Can work with minimal supervision
  • Work experience of the same field is an advantage but we also welcome fresh graduates
Job Description:
  •  Promotes Company through effective customer relations and goodwill activities.
  • Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer’s satisfaction on overall dealership experience.
  • Contacts service customers for after-service customer follow-up to ensure customer’s satisfaction on the services performed, three days after the unit released from the shop.
  • Attends to customer inquiries and concerns and act immediately and effectively to resolve the same.
  • Assist the branch on issues requiring assistance and follow-up from/to the manufacturers
  • Performs internal audit on operating departments to ensure adherence to standards set forth by the manufacturers.
  • Submits reportorial requirements on or before the set deadline.
  • Assist the Service Department in promoting and implementing service appointment system.
  • Maintains an accurate and efficient file of customer data.
  • Assist in telemarketing various promo and events.
  • Performs other duties that may be assigned as need arises.

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