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Allure Hotel & Suites

Front Office Associate

Allure Hotel & Suites

With business certificates
| 51-200 employees
A.S. Fortuna St., Bakilid, Mandaue City, Cebu
Posted on : March 03, 2020
Job ID : 354107

Details

ALLURE HOTEL & SUITES
 
Allure Hotel & Suites is both a business and leisure hotel with 72 rooms comprising of 44 De Luxe rooms, 16 Superior rooms, 6 Superior Executive rooms and 6 suites. It is located in AS Fortuna, Mandaue City, Cebu Province and a few minutes away from the shopping, cultural and financial centers.
 
Join Us! ! !
 
FRONT OFFICE ASSOCIATE
 
Qualifications:
  • An outgoing personality.
  • Must be a graduate of any four year course.
  • At least 5 feet in height
  • Male / Female
  • Minimum of 1 or more solid years experience in front office service.
  • Must be a computer literate.
  • Honest, confident, result-oriented, flexible and can work in a team environment
  • Can handle guest requests promptly and possess good communication and interpersonal skills.
  • Can handle different types of personality with sense of urgency and can be relied on strict confidential matters.
Job Description:
  • Promptly and effectively deal with guest complaints and requests, assist in registration and room blocking whenever necessary.
  • Upon check-in, ensure that the guest completes his registration card completely and legibly, and that the guest is assigned a room of the type and rate indicated on the reservation and a valid and working form of payment is collected.
  • Check guests in and out efficiently and in a friendly manner.
  • Develop a thorough knowledge of room locations, up to date on room rates, room availability, special packages, discounts, amenities, and selling strategies/techniques and how to handle each.
  • Prepare and report guests with high balance of attention or any unusual occurrence or request to the Front Office Supervisor.
  • Be thoroughly aware of the hotel reservation system and cancellation policy.
  • Read and initial pass on logbook and front office bulletin board to keep updated and current announcement, endorsement or any other information.
  • Have a thorough knowledge of emergency and security procedures.
  • Practice safety standards at all times
  • Promptly notify and communicate with Housekeeping Department on any issues, check-out, early check –in, guest request/special request in the rooms and late departures.
  • Creates and preserve the most favorable company image by conducting all functions in the most ethical and fair manner.
 
For more information about our company, visit our website:


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