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Medspecialized, Inc.

Technical Support Representatives (TSR) - Earn up to 23K w/ Relocation Package! - Davao

Medspecialized, Inc.

With business certificates
Established in 2010 | 501-1000 employees
8th Floor Skyrise 4B Building, IT Park, Cebu City, Cebu
Total vacancies for this job title : 4
Posted on : September 15, 2020
Job ID : 349677

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MedSpecialized, Inc. is looking for Technical Support Representatives (TSR)!
*Inclusive of incentives, terms and conditions apply. 
No experience yet? No worries! This position is still open for fresh graduates or career shifters. Basic requirements are good communication skills and an IT-related educational background.
General Description: Responsible for providing support to customers experiencing challenges with computers or applications relevant to the product. Active listening is key to providing quality customer service by comprehending the descriptions of customer issues and determine how and if they can be fixed.

Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

  • Providing client support and technical issue resolution via E-Mail, phone and other electronic medium.
  • Talking clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
  • Installing and configuring software and applications.
  • Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
  • Logging client queries.
  • Analyzing call logs to spot trends and underlying issues.
  • Responding within agreed time limits to call-outs;
  • Working continuously on a task until completion (or referral to third parties, if appropriate).
  • Prioritizing and managing many open cases at one time.
  • Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
  • Supporting the roll-out of new applications.
  • Maintaining and monitoring the application functionalities.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Understanding of the US Healthcare, as well as experience is a plus. 
  • CSR and SQL experience is an advantage
  • Good English communication skills (oral and written)
  • Experience with hardware and software issues resolution is a plus.
  • Willingness to work in US shifts
  • Proficiency in Internet-related applications such as email clients, FTP clients, and web browsers.
Rewards Package: On top of a competitive salary, our employees enjoy these perks and benefits:
  • Relocation allowance for new hires (from Outside Cebu)
  • Free lunch/dinner and unlimited coffee and ice cream bars daily
  • Performance and attendance incentives
  • Health insurance with 1 free dependent
  • Life insurance
  • Salary Increase on Regularization for outstanding performers
  • Company-sponsored outings
  • Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
  • International travel opportunities (India and US office)
  • Paid time off—public holidays, vacation, and personal time off
  • Discounted Anytime Fitness Gym membership
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offer may go higher or lower. Pro tip: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website:
Just click the button below to apply now!

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