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General Manager

Tadcaster Philippines Incorporated

With business certificates
Established in 2014 | 51-200 employees
L410, Ayala Mall Cebu, Cebu Business Park, Cebu City, Cebu
Posted on : January 04, 2020
Job ID : 346664


Is currently looking for:
(To be assigned in Cebu)
Principal Responsibilities
Outlet Financial Performance
  • Evaluates and is fully accountable for the performance of the outlet, ensuring that agreed Key Performance Indicators are met.
  • Manages Revenues- Reviews patterns of business (eg of days of the week, meal periods, time of day, product mix) and identifies opportunities to increase revenues
  •  Oversees and Controls All Costs
    • Food and Beverage Costs
    • Labour Costs
    • General and Admin Expenses, with a particular focus on Variable expenses
    • Selling and Distribution Expenses, with particular focus on Front of House
  • Prevent Loss through Cash Control, Security and Compliance
    • Implements rigid Cash Control, Security and Compliance
    • Conducts periodic cash audits to ensure that systems are appropriate and in place.
    • Security. Ensures the safety and security of the facility, staff, and customers.
  • People Management
    • Is personally responsible for all aspects of people management, to ensure that the outlet has a bright, energetic motivated team which is committed to the Brand. This includes:
      • Hiring/Firing
      • Induction and Team Building
      • Disciplinary and/or counseling measure
  • Attends and conducts regularly scheduled staff meetings.
  • Provides management and staff ongoing guidance and training in order that they can provide customer service, establish customer rapport and guarantee return business.
  • Is responsible for the good conduct and well being of management and staff while in the workplace and while representing the company.
  • Ensure compliance to all and local regulatory laws and licenses: 
    • Workmen’s Compensation
    • Discrimination
    • Immigration
    • Employee files and documentation
    • Employee notification posters
  • Ensures that a strong communication process is developed to maximize the performance of all employees
  • Monitors and administers management and staff Incentive programs 
Ensure Product Quality and 100% Guest Satisfaction
  • Maintenance
    • Directs and approves all maintenance and repair of operating equipment, within budget, obtaining approvals where necessary
  • Food and Beverage quality and consistency 
  • Ensure that food and beverage specifications are complied with;
    • Food and Beverage Recipes- fully documented and precisely followed at all times
    • Presentation- absolute consistency at all times
    • Food and beverage quality- raw materials product quality of an agreed standard at all times
  • Controls and oversees purchasing and receiving and maintains appropriate inventory levels such that no menu items are unavailable or subject to waste.
  • Stock counts, daily Inventory, Purchase Orders
Business Development
  • Understands and applies the outlet brand through the Bullseye process.
  • Devises and/or implements Outlet and Group promotional programs in order to build volumes at the outlet.
  • Ensures that the Collaterals, Menus, Tent Cards, Posters, etc are up to date, in line with standards, and that they are neatly displayed.
  • Loyalty Program- Implements a strong loyalty program to ensure that Guests feel recognized and welcome, and to build a community of like-minded people in the outlet.
  • Functions and Events:
    • Seeks New Business Opportunities by networking with guests, both in-house and outside.
    • Works closely with Function and Event Salespeople to develop packages and offers which meet and exceed guest’s expectations.
    • Ensures that Functions and Events run smoothly and that all relevant parties are fully informed, through use of the McCraic Function Form.
  • Sponsorship- Ensures that Employees are aware of Sponsorships, and that Sponsored groups are properly recognized and rewarded.
  • Keeps the Managing Director advised of any problems, difficulties or other developments as they occur.
  • Recommends from time to time changes and procedures, processes and work practices to improve efficiency.
  • Personality Traits:
    • Customer Service Orientation
    • Strong communication skills- the individual will be an effective communicator
    • Ability to motivate and Build Teams
    • High Energy levels- the work environment is fast-paced and demands a flexible individual with a passion to succeed
    • Ability to manage with Minimal Supervision
    • Maturity
  • Education - Formal Food and Beverage Qualifications preferred
  • Experience- At least 10 years’ experience in bar operations, preferably in an international environment, with at least 3 years in a managerial role
  • Willing to comply with company standards
  • Must be able to work flexible hours at different locations
  • Willing to work 48 hours per week, with occasional overtime as required
  • Must have reliable transportation
  • Must be able to lift up to 50 lbs
  • Must be able to reach and bend with ease
  • Must be able to work weekends, evening and holidays
  • Must be fluent in English
  • Must not have any disease that can be transmitted through food
  • Must not discriminate against individuals based on gender, race, creed, religion, national origin, age or disability

Applications for this job are now closed.
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