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Accenture

Service Delivery Director – Cebu

Accenture

With business certificates
Established in 1989 | 5001-10,000 employees
Outside Bohol : 16/F eBloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City, Cebu
Posted on : December 11, 2019
Job ID : 346013

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Be You, Lead the New at Accenture.
 
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
 
What are some of the benefits available for Accenture employees?
 
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
 
What We Offer:
  • Be a part of one of the biggest and most stable organization in the world
  • Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Flexible Working Arrangements
  • Employee Stock Purchase Plan
  • Healthy and Encouraging Work Environment
  • Allowances
  • Loyalty, Christmas Gift, Inclusion and Diversity Benefits
  • Night Differential
  • Retirement Plan
SERVICE DELIVERY DIRECTOR
 
Qualifications:
  • Graduate of any Bachelor’s degree
  • At least of 10 years managerial experience in a BPO industry
  • At least 3 years senior managerial experiencing handling at least 600F FTEs in a BPO setting
  • Experience in engaging with senior stakeholders and managing international delivery teams 
  • Experience in process excellence and automation
  • Knowledge in support processes such as WFM, quality, training and transition
  • Strong financial management skills
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
Responsibilities:
  • Initiate and implement Quality Assurance and process improvement activities
  • Track service performance and direct action to identify root causes of issues and put in place remedial actions.
  • Give sign off and enhancements on all process and scope changes.
  • Provide inputs for financial proposals and reviews
  • Analyze problems, devise solutions, prepare plans and drive/execute the transformation of client operations.
 
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
 
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
 
Who we are?
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
 
For more information about Accenture Careers in Cebu, visit our website at careers.accenture.com/cebu.


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