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Community Associate

Xentralhub Business Solutions

5th floor, Philamlife Building, 126 Leviste St. Salcedo Village, Makati, Metro Manila
Posted on : December 14, 2019
Job ID : 344234

Details

XENTRALHUB BUSINESS SOLUTIONS
 
Is currently looking for:
 
COMMUNITY ASSOCIATE
 
Responsibilities:
  • Managing large amounts of incoming calls and customer service inquiries.
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements:
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent verbal/ written communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Patience when handling tough cases
  • Candidate must be a College/Bachelor’s Degree in Marketing, Tourism and other related courses 
  • Willing to start immediately


Applications for this job are now closed.
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