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Workforce Sr. Team Lead


With business certificates
5/F Robinsons Cybergate, Don Gil Garcia St., Capitol Site, Cebu City, Cebu
Posted on : November 17, 2019
Job ID : 343151

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Be You, Lead the New at Accenture.
Work where you’re inspired to explore your passions, where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine. And get the tools you need to keep learning and growing so you stay continually ahead of the game while making a difference in the world.
What are some of the benefits available for Accenture employees?
We offer our people a “Total Rewards” package that includes competitive and performance-based compensation, professional development opportunities and market-relevant benefits that go beyond the basic salary.
What we offer:
  • Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
  • Expanded maternity leave up to 120 days*
  • Expanded paternity leave up to 30 days*
  • Employee Stock Purchase Plan
  • Loyalty and Christmas Gift
  • Inclusion and Diversity Benefits
  • Night Differential
  • Allowances
  • Car and Housing Plan
  • Company-sponsored trainings, upskilling, and certification
  • Flexible Working Arrangements
  • Healthy and Encouraging Work Environment
*Terms and conditions apply
  • Graduate of any Bachelor’s degree or undergraduates with relevant work experience
  • Must have at least 3 years’ experience in RTA, Scheduling,  Capacity Planning and Forecasting (needs to know manual, with a tool and create from scratch)
  • Must have at least 3 years’ supervisory experience
  • Must be able to work with all levels in the organization in capturing, managing and communicating metrics
  • Excellent written and verbal communication skills
  • Willing to work on holidays, weekends, shifting schedules and extended working hours
  • Report staffing needs and performance issues impacting service levels on a timely manner and recommend solutions to close gaps
  • Analyze the impact of volume, AHT, planned shrinkage and other drivers to service level
  • Create volume forecast and handle time forecast for interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
  • Determine appropriate staffing levels needed to meet goals
  • Administer shift bids across sites and clients/lines of business
  • Manage and adjust employee schedules and rotations to meet the work volume demand on each day
Accenture’s culture of equality nurtures innovation. We are committed to achieving a gender balanced workforce by 2025. Be part of the future workforce. Join us!  
Inclusion and diversity are fundamental to Accenture’s culture and core values. This is key to our innovative, collaborative and high-energy work environment. Having a diverse, gender balanced workforce with different capabilities, perspectives, and experiences is the Accenture Way.
Who we are?
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
For more information about Accenture Careers in Cebu, visit our website at

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