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Teledirect Telecommerce (Philippines) Inc.

Operations Manager

Managerial / Supervisory

Teledirect Telecommerce (Philippines) Inc.

With business certificates | Established in 2014 | 1001-5000 employees
10F HM Tower, Cebu IT Park, Cebu City, Cebu
Total vacancies for this job title : 5
Posted on : November 17, 2019
Job ID : 341856

Details

The Operations Manager will work directly with the Customer Experience Teams to set goals, policies and best practices for their team. They will ensure new directives are properly communicated and executed by working with their direct reports, Customer Service Leads.

PRIMARY RESPONSIBILITIES & KEY DELIVERABLES:
  • Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate
  • Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals
  • Translate client company goals into clear and comprehensive directives for team. Support direct reports as they implement new directives
  • Lead and/or participate in Customer Experience-specific and/or client company wide projects that may be assigned by leadership.
DESIRED SKILLS AND EXPERIENCE:
  • Candidate must possess at least a Bachelor's/College Degree , any field
  • At least 5 year(s) of working experience is required for this position. Must have experience in providing effective management to the team
  • Preferably Managers specializing in Customer Service
  • Amenable to work on shifting schedule


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