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House of I.T

Sr. Tech Support

5+ Years Experience

House of I.T

With business certificates  | 201-500 employees
7/F Crown 7 Centre, Pope John Paul II Ave., Kasambagan, Cebu City, Cebu
Posted on : November 21, 2019
Job ID : 341614

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Details

HOUSE OF I.T
7/F Crown 7 Centre, Pope John Paul II Ave. Kasambagan, Mabolo, Cebu City, Cebu
 
HOUSE OF I.T is an Australian I.T Company with clients across Australasia, US & Europe. We provide superior professional expertise and comprehensive solutions for complete IT needs including IT development, implementation and maintenance services. We also provide excellent support for data entry, IT security, website hosting, backup and disaster recovery as well as internal projects to support our own growing business.
Check the House of I.T group of companies at
  • Houseofit.com.au
  • Offshoringtbos.com
  • Myofficein.ph
  • Nexus-net.info
Responsibilities:
  • Provides day to day support and maintenance on workstations, servers and network devices.
  • Attends to Australasia, US, Europe and local clients on IT issues such as desktop software installation and application troubleshooting.
  • Provide support on Autotask ticketing system for resolution.
  • Manages and resolves technical issues for enterprise clients through remote (online and via telephone) support.
  • Customer service oriented that caters solution to product, system and network problems of low to high complexity.
Technical Skill Requirements:
  • ISP experience is a plus.
  • Experience in hardware, server, operating systems, applications, drivers and network troubleshooting.
  • Knowledge in any Server or Desktop OS.At
  • Knowledge in Network Technologies (Firewall, VPN, Bandwidth, Management/Traffic Shaping)
  • Network protocols (TCP/IP, DNS, LDAP, etc.)
  • Virtualization and/or cloud technologies (VMware vSphere, Microsoft Hyper-V. Microsoft Azure)
  • Strong understanding of Windows Server 2012/2008, Windows 7, 10 Active Directory.
  • Experience with service desk ticketing systems.
Other Qualifications:
  • Candidate must possess at least a Bachelor’s/Technical Vocation/College Degree in Information Technology/Information Communication Technology, Computer Engineering, Systems Network Administration or equivalent.
  • Able to work independently in a team environment
  • Self-motivated and has high sense of accountability
  • Above average communications skills and fluent with the use of the English language
  • Security network, and systems-related professional certifications are a PLUS!
Job Type: Full-time


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